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Specialist, IT Support

Manila, Philippines

Specialist, IT Support

About Us

MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across five markets including Singapore, Hong Kong S.A.R., Philippines, Taiwan, and Malaysia.

 

What We Offer 

You will be entitled to a competitive salary and attractive benefits, including:

  • Annual leave, birthday leave, tenure leave, international remote work leave, and more
  • Five-day work week, hybrid work arrangement
  • Professional trainings, career advancement and internal mobility opportunities
  • Competitive benefits including insurance and mental wellness program

 

About the Job

The On-Site IT Support Specialist will be responsible for delivering technical support and maintaining the end-user computing environment. This role is hybrid, requiring regular in-office presence to support on-site operations. The specialist must be highly responsive, quick on their feet, and capable of addressing the immediate needs of a dynamic group of call center agents. The ideal candidate is a proactive problem solver with excellent communication skills, capable of working independently while ensuring alignment with the global IT team.



The Specialist, IT Support will be responsible for:

  • End-User Computing Support
    • Set up, configure, and maintain end-user computing environments, including laptops, desktops, and mobile devices.
    • Troubleshoot hardware and software issues for end users, with a focus on ensuring minimal disruption to call center operations.
    • Enforce company policies for hardware usage, security, and data management.
  • Resource Access Management
    • Support requests for accessing resources and ensure that entitlements are granted according to company policies.
    • Manage user accounts and permissions across systems such as GSuite, Microsoft Office 365, and other enterprise tools.
    • Ensure compliance with security protocols and maintain proper documentation for all access requests.
  • IT Tools and Software Support
    • Provide technical support for GSuite, Microsoft Office, and other productivity and collaboration tools.
    • Assist with troubleshooting and optimizing the performance of software applications and tools used by the organization.
    • Ensure updates and patches are applied regularly to keep systems secure and efficient.
  • Incident Management and Escalation
    • Act as the first point of contact for on-site technical issues and queries, particularly for the call center team.
    • Diagnose and troubleshoot user issues; escalate unresolved issues to the global IT team or resolver groups.
    • Monitor ticket progress in the ITSM system and ensure Service Level Agreements (SLAs) are met.
  • Strategic IT Initiatives
    • Execute IT initiatives locally in alignment with strategies and goals set by the global IT team.
    • Assist in the rollout of new technologies, hardware, or tools as part of organizational improvement efforts.
    • Contribute to the successful delivery of global IT projects by providing local implementation support and feedback.
  • Workflow Automation and Low-Code Platform Support
    • Use low-code platforms to create workflows and automation that improve local operational efficiency.
    • Design and implement logical, effective workflows to streamline repetitive tasks and processes in alignment with global IT standards.
  • Documentation and Reporting
    • Maintain accurate and up-to-date documentation of IT assets, configurations, and support requests.
    • Provide regular updates and feedback to the IT Support Team Lead and Head of IT regarding ongoing issues, project progress, and achievements.
    • Assist in creating knowledge base articles to empower end users and improve self-service capabilities.

 

In this role, we are looking for someone with:

  • Technical Skills:
    • Proficiency in troubleshooting and supporting GSuite, Microsoft Office 365, and other enterprise tools.
    • Experience with hardware setup and maintenance, including laptops, desktops, and peripherals.
    • Familiarity with ITSM tools (e.g., Jira Service Management) for ticketing and support tracking.
    • Understanding of network basics, endpoint security, and compliance standards.
    • Experience with low-code platforms (e.g., Zapier, Power Automate, or similar) and workflow automation is a plus.
  • Soft Skills:
    • Strong logical thinking and problem-solving abilities.
    • Excellent verbal and written communication skills in English.
    • Ability to manage multiple tasks and priorities in a dynamic environment.
    • Highly responsive, proactive, and capable of working under pressure.
    • Self-driven with the ability to work independently while ensuring alignment with global IT goals.
  • Preferred Experience:
    • 4+ years in an IT support role or equivalent technical position.
    • Familiarity with JumpCloud or similar directory and identity management tools is a plus.
    • Experience contributing to IT environment initiatives or large-scale rollouts.



What can you expect from us?
 
Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.
Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.
Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.
Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group
 
EEO Statement
MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

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Your data is stored in a range of systems and formats. These include in your recruitment file, in the Group’s HR management system and in other IT systems, including the Group’s email system.

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  • your name, address and contact details, including email address and telephone number;
  • your gender and date of birth;
  • details of your qualifications, skills, experience and employment history;
  • information about your current level of remuneration, including benefit entitlements;
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  • candidate photographs;
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Your personal data will be processed for the purposes of managing MoneyHero Group’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, responding to and defending against legal claims, maintaining and promoting equal opportunities within the workplace and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under applicable Data Protection Laws as necessary for the purposes of the legitimate interests pursued by the MoneyHero Group, which are the solicitation, evaluation, and selection of applicants for employment.

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Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by MoneyHero Group to help manage its recruitment and hiring process on MoneyHero Group’s behalf.

MoneyHero Group may share your personal data with third parties in order to, obtain pre-employment references from other employers, obtain employment background checks from third party providers and to obtain necessary criminal record checks.

How long do we hold your personal data?

Your personal data will be retained by the Group for so long as the Group determines it is reasonably necessary to evaluate your application for employment. If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment in accordance with the contract of employment and our internal privacy policy.

What if you do not supply your personal data?

You are under no statutory or contractual obligation to provide data to the us during the recruitment process. However, if you do not provide the information, we may not be able to process your application properly or at all.