Back to jobs
New

Specialist, Rewards Operations

Manila, Philippines

About Us
MoneyHero Group (Nasdaq: MNY) is a market leading financial products platform in Greater Southeast Asia, reaching 9.8m monthly unique users and working with more than 270 commercial partners across four markets including Singapore, Hong Kong S.A.R., The Philippines, and Taiwan.

The Rewards Operations Team plays a critical role in ensuring the seamless and timely delivery of rewards and incentives to our valued customers. As a member of the Rewards Operations Team, you will be responsible for managing the end-to-end process of reward fulfillment, maintaining inventory, and providing exceptional customer service.

What We Offer
You will be entitled to a competitive salary and attractive benefits, including:
● Annual leave, birthday leave, tenure leave, international remote work leave, and more
● Five-day work week, hybrid work arrangement
● Professional trainings, career advancement and internal mobility opportunities
● Competitive benefits including insurance and mental wellness program

About the Job
The Specialist, Rewards Operations collaborates with diverse stakeholders across departments and external vendors to support the smooth delivery of promotional activities, while adhering to audit controls and compliance requirements. 

The Specialist, Rewards Operations will be responsible for:

  • Fulfillment & Vendor Coordination
    ○ Support the end-to-end rewards fulfillment process in accordance with SOPs and compliance guidelines.
    ○ Build and maintain relationships with vendors and redemption centers to ensure timely and quality delivery of rewards.
    ○ Collaborate with Commercial and Marketing teams to provide input on fulfillment feasibility and timelines during campaign planning.
    ○ Validate and process redemption requests, including eligibility checks and reward allocation.
  • Inventory & Procurement Support
    ○ Track and update inventory levels; flag low stock and assist the Procurement team in maintaining adequate supply.
    ○ Document and track all procurements and reward disbursements for internal reconciliation and audit purposes.
  • Customer Service & Escalation Handling
    ○ Collaborate with the Customer Service team to respond to inquiries and resolve escalations within SLA.
    ○ Provide support in investigating customer reward status and resolving discrepancies in coordination with relevant teams.
  • Reporting & Documentation
    ○ Maintain fulfillment performance data and assist in generating weekly and monthly reports.
    ○ Collaborate with Finance and Vendors to ensure accurate rewards expenditure reporting.
    ○ Stay up to date with current and past campaigns and their respective fulfillment criteria to ensure accurate execution.
  • Compliance & Process Alignment
    ○ Ensure all fulfillment processes are in line with internal policies, audit controls, and regulatory requirements.
    ○ Identify and recommend opportunities to streamline workflows and improve customer satisfaction.
  • Team Support
    ○ Participate in weekly team updates, KPI tracking, and unblock operational roadblocks as needed.
    ○ Support any additional ad-hoc tasks as assigned by the team manager.

In this role, we are looking for someone with:
● 3 years relevant work experience in rewards operations and/or fulfillment
● Fluent in English communication (written and verbal) to work with local internal and external stakeholders in Philippines.
● Strong Microsoft Excel and Google Sheets skills to handle data
● Track record of self-driven achievements and organizational skills
● Demonstrated ability to build strong and effective working relationships with stakeholders of all levels of seniority
● A good team player and is flexible 

Good to have:
● Diploma or above in admin related disciplines
● Excellent communication and interpersonal skills
● Responsible, detail-minded, well organized and able work independently
● Strong analytical skill and sensitive to figures
● Proficient in MS Office, especially in Microsoft Word, Excel, PowerPoint
● Immediately available is preferred

#Moneymax #LI-BP1 #LI-Hybrid

What can you expect from us?
 
Impact: We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission.
Work: We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives.
Culture: We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun.
Thrive: We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career.
Reputation: We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group
 
EEO Statement
MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics.

Create a Job Alert

Interested in building your career at MoneyHero Group? Get future opportunities sent straight to your email.

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...

When you apply for a job on this site, the personal data contained in your application will be collected by MoneyHero Group (“MoneyHero Group” or “we”), a company registered and incorporated in Hong Kong and which can be contacted by emailing jobs@moneyherogroup.com. MoneyHero Group (the “Group”), is a group of companies that provide price comparison services as well as financial services, insurance products, communications and other products and services across Asia.

Your data is stored in a range of systems and formats. These include in your recruitment file, in the Group’s HR management system and in other IT systems, including the Group’s email system.

MoneyHero Group processes a range of information collected from you. Subject to applicable law, this may include:

  • your name, address and contact details, including email address and telephone number;
  • your gender and date of birth;
  • details of your qualifications, skills, experience and employment history;
  • information about your current level of remuneration, including benefit entitlements;
  • details of your marital status and dependents;
  • candidate photographs;
  • details of your bank account;
  • Passport or other identification information; and/or
  • Information from compliance background checks.

Your personal data will be processed for the purposes of managing MoneyHero Group’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, responding to and defending against legal claims, maintaining and promoting equal opportunities within the workplace and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under applicable Data Protection Laws as necessary for the purposes of the legitimate interests pursued by the MoneyHero Group, which are the solicitation, evaluation, and selection of applicants for employment.

Who may have access to personal data?

Your information will be shared internally within the Group for the purposes of the recruitment exercise. This includes with members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy, internal and external auditors and IT staff if access to the data is necessary for the performance of their roles.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by MoneyHero Group to help manage its recruitment and hiring process on MoneyHero Group’s behalf.

MoneyHero Group may share your personal data with third parties in order to, obtain pre-employment references from other employers, obtain employment background checks from third party providers and to obtain necessary criminal record checks.

How long do we hold your personal data?

Your personal data will be retained by the Group for so long as the Group determines it is reasonably necessary to evaluate your application for employment. If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment in accordance with the contract of employment and our internal privacy policy.

What if you do not supply your personal data?

You are under no statutory or contractual obligation to provide data to the us during the recruitment process. However, if you do not provide the information, we may not be able to process your application properly or at all.