Field Service Coordinator

Why join CompuNet?

CompuNet values its people more than any other asset—and realizes the contributions made by each employee are a reflection of their education, experience, certifications, expertise and passions. We strive to take care of each other, do the right thing and help our customers succeed.  We work to build lasting relationships and are proud that our customers across many industries see us as a trusted advisor. Putting the customer at the center of every engagement, our mission is to design, test, deploy and support the right IT solutions for every customer.

We offer a generous total compensation package for our employees, including competitive wages, medical, dental, vision, PTO, company-matching retirement plans, profit-sharing and more. 

Position Summary

The Field Service Coordinator is responsible for coordinating schedules, tracking project and resource readiness, and supporting the execution of customer projects and operations across the Safe and Smart Workplace team. This role focuses on the administrative, logistical, and coordination activities that ensure work is properly set up, organized, and supported before, during, and after execution. The Field Service Coordinator works closely with engineers, account teams, and service delivery managers to align schedules, confirm prerequisites, maintain accurate information in internal systems, and help resolve issues that could impact timelines or execution.

Essential Duties and Responsibilities

• Provide support for project scheduling with customers, engineers, field technicians and internal teams to support planned work, confirm installation dates and timelines
• Schedule engagements with the customer, assign resources, and update scheduling and project software
• Manage and maintain Outlook calendars, adjusting schedules as needed based on resource availability, readiness, equipment delivery, or customer constraints. Work with Engineers and Management to ensure PTO, training, and other engagements impacting availability are blocked off
• Track upcoming work and confirm customer prerequisites such as access requirements, credentials, cabling, equipment availability, and badging are prepared or completed prior to project execution
• Maintain accurate records and activity tracking in systems such as SiteOwl, MyHive, ConnectWise, and Microsoft Field Service
• For projects without an assigned Project Manager, verify scheduled engagements are completed and/or schedule follow-up visits to complete the scope of work
• Act as a liaison between project management, engineering, sales and customers to keep projects moving forward
• Schedule and support recurring and ad hoc meetings, including project kickoff calls, check-in meetings, and weekly internal project meetings
• Provide weekly project status updates to customers
• Maintain a running list of tasks that can be completed when engineers have last-minute availability
• Provide administrative support related to Statements of Work, including creating or maintaining templates and updates. Provide project information as needed to the Service Delivery Manager
• Pull reports for leadership using PowerBI
• Track and document administrative tasks throughout the project lifecycle
• Receive fleet vehicle receipts, review for completeness and code expenses appropriately for accounting and reimbursement
• Maintain and restock the warehouse breakroom and office supplies
• Coordinate logistics related to fleet vehicles, site access, equipment, and inventory
• Maintain stockroom equipment list
• Track unmanaged inventory and support equipment returns
• Provide backup support for warehouse and office activities as needed
• Take ownership of miscellaneous coordination or administrative tasks requiring follow-through

Required Skills and Abilities

• High school diploma or equivalent required
• 2+ years of experience in coordination, scheduling, administrative support, or a related role
• Excellent organization, time management and independent work skills
• Ability to plan and prioritize workload according to applicable deadlines
• Excellent analytical and problem-solving abilities
• Ability to work under pressure and meet tight deadlines
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders across the organization
• Ability to be flexible and adapt processes and business practices
• Work in a fast-paced, dynamic environment with constantly changing priorities
• Highly motivated self-starter with a proactive attitude
• Brings forth ideas and contributes to a culture of teamwork and innovation

Preferred Skills and Abilities

• Experience with business automation systems and project management tools
• Experience with Smartsheets
• Advanced project scheduling skills and with proven ability to schedule a high volume of projects concurrently
• IT or Construction industry experience

Physical Requirements

• Ability to lift up to 25 lbs regularly and up to 50 lbs occasionally
• Ability to work in an office and warehouse environment

Who we are

CompuNet, Inc. is an engineering-led IT solution provider that offers consulting, design, and professional services.  Our strength lies in our team of outcome-driven and relationship-focused professionals with a long history of designing IT solutions. Our team of highly skilled engineers take the lead in designing, developing, and implementing solutions that address complex business challenges. This team takes ownership for the entire project lifecycle, from discovery and design through deployment, training, and handoff. 

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.