Customer Service Representative Bilingual French

As a CGS, you will be connecting with our valued customers and giving them the best experience possible. We feel that your success is our success!  You will have the opportunity to develop into other roles to enhance your career.  We are looking for people who are hungry to learn new things, love people, and want to provide world class customer support.  Apply now! 
 
 

CGS is seeking  Bilingual in French Customer Service Representatives! Join our team!  
 
 

Job Description:

• Schedule service calls to field service technicians throughout the US based upon priority level and location in a timely fashion.
• Create service tickets and route them to various service agencies
• Act as liaison between clients and field technicians
• Respond service order requests via phone and email
• Fulfillment of any additional requirement set forth by Senior Management and deemed necessary within the scope of the job function
• Provide excellent customer service to both internal and external customers, whether via direct contact, over the phone, or online services. 
   
   
  Qualifications:

• Must be fluent in French
• Dispatch and/or Call Center experience, preferred
• Must be able to communicate clearly and professionally, both verbally and in writing
• Must have working knowledge of computers
• Must be able to prioritize and communicate priorities effectively
• Ability to handle multiple projects simultaneously and autonomously
• Must be flexible to adjust to changes within the Company, either of procedural or organizational nature 

We provide Medical, Dental, and Vision