Administrative Support Representative

Administrative Support Representative 

  

**Job Description:** 

We are seeking a detail-oriented and organized Administrative Support Representative to join our team and provide essential administrative support to a group of Tier 2 technical technicians. This role is crucial in managing schedules, documentation, data entry, and effective communication to ensure a smooth operational flow for our technical projects and client interactions. 

  

**Key Responsibilities:** 

  

**Scheduling and Coordination:** 

   - Manage technician schedules and assign work orders. 

   - Coordinate client appointments and book necessary resources for service calls. 

  

**Data Entry and Recordkeeping:** 

   - Accurately input technical data into databases. 

   - Maintain and update client information, job statuses, and generate progress reports. 

  

**Document Management:** 

   - Create and maintain technical documentation, including service reports, repair logs, and client invoices. 

   - Ensure proper filing and retrieval systems for documentation. 

  

**Communication Management:** 

   - Answer phone calls and respond to emails promptly. 

   - Relay information between clients and technicians and coordinate communication with internal departments. 

  

**Inventory Management:** 

   - Track equipment inventory and order necessary parts and supplies. 

   - Maintain stock levels for technicians to ensure operational readiness. 

  

**Required Skills and Qualifications:** 

- Strong organizational and time management skills to efficiently handle multiple tasks and deadlines. 

- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) for effective data entry, document creation, and communication. 

- Excellent verbal and written communication skills to interact clearly with clients and technical staff. 

- Attention to detail to ensure accuracy in data entry and documentation. 

- Basic understanding of technical terminology related to IT and POS systems to support technicians effectively. 

- Ability to work independently and collaboratively as part of a team. 

  

Join our team and contribute to the success of our technical operations while enhancing your skills in a supportive environment!