Back to jobs
Technical Support - Digital Cameras
1100 King George Post Rd., Edison, NJ 08837
Position Summary:
We are seeking a Technical Support Representative to provide exceptional service to our external customers, particularly those in need of assistance with their Digital Cameras / Instax Camera products. This position will be based at our Edison, NJ office.
Position Responsibilities:
- Communicate with customers in a professional manner through phone, email.
- Utilize our in-house system AYS to log in cameras received for repair and log out cameras after repair
- Address technical support issues for Professional Cameras products received via email or phone
- Forward camera repair estimates to dealers and consumers
- Collaborate with warehouse staff to facilitate various shipments
- Coordinate and monitor camera and lens on-loans for Professional Service members
- Support Customer Service Team members with daily tasks as required
- Serve as a backup for other customer service functions when necessary
Qualifications:
- Minimum 1-3 years of experience in a Customer Service or administrative role, engaging with both retailers and end users
- Exceptional customer service, organizational, and interpersonal skills
- Proficiency in maintaining professional interactions, assuming accountability, and persevering until resolution while also demonstrating the ability to work autonomously in a dynamic environment
- Outstanding verbal and written communication abilities
- Capacity to effectively prioritize workload and fulfill responsibilities within specified timelines
- Intermediate proficiency in MS Office applications, particularly Word and Excel.
- A keen interest in photography is considered a significant asset
- Minimum 2-3 years of professional work in both photography and videography
- Research ability, technical research, and keeping up with market trends in the professional space
- Emphasis on digital photography
We provide Medical, Dental, and Vision
Create a Job Alert
Interested in building your career at Computer Generated Solutions? Get future opportunities sent straight to your email.
Apply for this job
*
indicates a required field