Supervisory Residential Security Guard

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for!

Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.  

Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values: 
 
Integrity – Collaboration - Relationships – Excellence – Creativity - Results  

Join Us,

Concentric - "Your World Secured"

We are currently looking to hire a Supervisory Residential Security Guard to join our team embedded with our client in La Grange, CA! This position requires working on-site with our client in La Grange, CA.

JOB DESCRIPTION

The Supervisory Residential Security Guard (SRSG) will serve a critical security function while maintaining a customer service-focused approach. The SRSG will lead the client’s residential physical security team, providing onsite security services. The individual will directly report to the client security manager, manage direct report schedules, monitor access control systems, support incident management, and coordinate emergency response. We are currently looking to fill this position that will be working on a team providing 24/7 coverage. This is a full-time position working 12-hour shifts, including coverage of weekends and holidays. Schedules will be established in advance.

RESPONSIBILITIES

Duties

• Manage and track the day-to-day of the RSG to include: personnel, scheduling, equipment, processes, procedures, & incidents.
• Serve as the subject matter expert (SME) for advising the client in residential security.
• Collaborate with the client and account manager in the development of SOPs, response plans, and security structure improvements.
• Maintain an accurate and organized inventory of equipment and administrative documentation.
• Act to support threat management and emergency response, and be the first point of contact for client safety needs.
• Provide a constant security presence throughout the shift period.
• Arrive punctually and correctly dressed at the appointed place of duty. 
• Monitor and manage camera system, access control technology, and other security tools.
• Advise and take action addressing unknown visitors, phone calls, and other contacts.
• Maintain excellent rapport and open lines of communication regarding client needs, requests for support, service issues, and deliverables.
• Provide a high standard of customer service delivery for clients, guests, and staff.
• Maintain an accurate record of all contractors or visitors attending/leaving the property.
• Answer and deal with all telephone enquiries if part of the task role.
• Conduct and document all patrols as stipulated within the appointed premises Standard Operating Procedures (SOPs). 
• Make and receive all “check calls” as directed.
• Send a daily report after completion of the day shift.
• Conform with and abide by all regulations, policies, work procedures, and instructions.
• Ensure RSG team abides by all regulations, policies, work procedures and instructions.
• Provide coverage for and perform the duties of the RSG members, as needed.

Responsibilities 

• Perform your daily duties to the highest professional standards
• Maintain awareness of future planning requirements
• React quickly and professionally to all emergencies and incidents
• Ensure that all client operations are managed/conducted in accordance with SOPs
• Ensure that any deviations from the SOPs are immediately documented and reported to the operations centre
• Ensure that all Incidents are reported and documented in accordance with SOPs
• Provide an accurate and timely written report in the event of an incident
• Assist with implementing any changes at the premises as directed by the management team 
• This job works in varying conditions and environments that may include extreme heat/cold and sitting in a vehicle for extended durations. Parking and restrooms are provided on-site. 

The reputation of the company rests largely on the performance and behaviour of individual employees. Therefore, all employees are to ensure they maintain the highest professional standards in all matters whilst deployed. 

REQUIRED QUALIFICATIONS

• 5 years plus security experience
• Experience in managing small teams
• Operational experience in residential security, physical security, or executive protection
• A successful track record operating within a high-touch, customer service environment
• CPR/AED Certifications
• Valid driver’s licence
• Appropriate professional bearing and customer service skills
• Ability to adapt well to fast-paced environments with changing circumstances, direction, and strategy
• Demonstrated computer skills, including Google Suite and MS Office applications
• High ethical standards with a proven history of excellent judgment, discretion, and diplomacy
• Excellent written and verbal communication skills, including comfort working with senior leadership
• Emotional intelligence and a customer-focused approach
• Staff must be of a physical standard to be able to:
  • Patrol premises on a regular basis
  • Perform stressful and physical activities
  • Assist with heavy deliveries

PREFERRED QUALIFICATIONS

• Bachelors degree in a related field or relevant experience
• Law enforcement or military experience
• Advanced protection/tactical training
• Experience operating electronic security systems (Cameras, Alarms, etc.)

COMPENSATION & BENEFITS

• Employee’s Medical, Dental, & Vision Premiums are 100% paid for by Concentric
• Concentric generously covers a significant portion of the premium costs for employees' dependents for medical, dental, and vision coverage.
• Medical selection of PPO or HDHP, including HSA employer contribution
• Medical FSA
• Dependent Care FSA 
• Employer-paid insurance: life, STD, LTD, and AD&D 
• 401k including employer match & immediate vesting
• 11 paid holidays 
• Paid leave (vacation, sick, parental, volunteer) 
• Annual Health & Wellness Benefit
• Generous Fertility/Adoption benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities

Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.