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Senior Technical Product Manager

USA - Remote

Who We Are

Concert Health is the leading national behavioral health medical group committed to integrating the Collaborative Care model into existing health care practices to improve patients’ lives. We believe everyone, regardless of location or insurance, should have easy access to personalized, high-quality behavioral health support that is guided by the provider they trust.

Our Collaborative Care program effectively targets and treats most behavioral health conditions, while embracing behavioral health as central to the patient's care journey and overall health. With its clinical excellence and operational efficiency, Concert Health is the preferred partner for health systems and medical groups seeking to deliver integrated behavioral health care that is both scalable and sustainable.

About the role

We’re looking for a Senior Technical Product Manager to drive the execution of our vision: a unified technology experience for our clinicians and patients that brings together EHR/EMR implementations, our care management platform, patient engagement tools, and healthcare data analytics. You’ll join a small, dynamic product and technology team, shaping and delivering against an ambitious roadmap. As a technical product manager, you’ll have the opportunity to bring together your product manager and product owner skills - partnering with clinical stakeholders to understand requirements, prioritizing the roadmap, mocking up features, writing user stories and documentation, iterating with great software engineers, collaborating with user support teams, and working with analytics - to deliver high impact features. This is not a typical project or program manager role, but a product-focused leader who translates product led growth strategy into scalable solutions and measurable impact.

What you’ll do

  • Lead the prioritization, and execution of customer EHR/EMR integrations and implementation capabilities, partnering closely with customers, implementation, engineering, clinical operations, and third-party vendors to deliver seamless interoperability, accelerate customer onboarding, and ensure successful deployment and adoption.
  • Become an expert. Get to know our exceptional clinicians - find ways to delight and remove administrative burden, to improve collaboration with primary care partners, and to engage patients in their care.
  • Own and drive the product roadmap for patient and provider engagement applications, for integration and analytics, and for APIs and integrations with new data systems.
  • Define requirements. Work with our solutions, clinical and other teams to understand and refine requirements.
  • Create user stories and acceptance criteria. Convert requirements into user stories (independent, negotiable, valuable, estimable, small, testable), collaborating with architects to define a logical, iterative path for each feature.
  • Iterate with development teams to turn user stories into product features - guiding and prioritizing the daily, iterative work, and validating successful completion of each step.
  • Drive knowledge transfer to our solutions team related to features you own, ensuring successful transition from development to documentation, training, adoption, and support.
  • Use and grow your technical skills. We’re a dynamic startup and a small team, so you’ll have the opportunity to take on other projects, including design, complex testing, deep root cause analysis, and the creation of BI and reporting assets for internal teams and our customers.

Who you are:

  • 5+ years’ agile and advanced product management experience.
  • Practical competency with all skills and responsibilities of a “full stack product manager”
  • Deep knowledge of EHR/EMR workflows with healthcare interoperability standards such as FHIR, HL7, integration strategies and tools, preferably with Salesforce platform.
  • Ability to function with a high level of autonomy, driving multiple projects in parallel, and to provide multiple option proposals with risk/benefit analyses.
  • Ability to make trade-off decisions between possible and desirable, finding leverage opportunities, which requires a good sense of what is technically feasible.
  • Demonstrated use of data and forecasting to build business cases, analyze performance and drive decision-making.
  • Passion for enabling great patient care with technology and demonstrated success building enterprise healthcare solutions - navigating HIPAA, data privacy, payer and other constraints to create simple, elegant user experiences.
  • Exceptional written and verbal communication skills.
  • A positive, proactive mindset, combined with excellent prioritization and task management skills.
  • Ability to storyboard, and create basic mockups and wireframes.
  • Analytical, methodical approach to problem solving – exceptional ability to break concepts and requirements into detailed, independent, estimable and testable user stories and logical iterative steps for development.
  • Ability to provide clear direction, set measurable goals, manage details, and track delivery
  • Strong competency with Azure DevOps or equivalent SDLC platform, and the application of INVEST or similar structured approaches to user story-writing.

Bonus Points For: 

  • Knowledge of behavioral healthcare domain - clinical workflows, care delivery, revenue cycle,etc.
  • Some form of highly technical experience (e.g. as a software developer, BI/data developer, etc.).
  • Demonstrated expertise with reporting and analytics tools (QuickSight, Tableau, XLS modeling).
  • Experience as a Salesforce.com end user.

 

Benefits:

  • 100% remote with employer supplied computer equipment
  • $50.00/month non-taxable remote stipend
  • Work/life balance with 10 paid holidays, sick time, and flexible PTO plans
  • Medical, Dental, and Vision plans effective on the first day of employment
  • First Stop Health to medically enrolled members and their immediate family members for FREE
  • Employer paid Short Term Disability and Long Term Disability plans
  • Employer paid Life and AD&D insurance of $50,000
  • Employer paid Parental Leave of 12 weeks
  • 401K

Salary Range: $155,000 - $175,000

 

Come As You Are - You Are Welcome Here

Concert Health is a diverse and inclusive Equal Opportunity Employer; we prohibit discrimination and harassment of any kind in our culture. We are dedicated to providing a safe, equitable, respectful, and supportive work environment to all without regard to race, color, religion, sex, gender, national origin, age, pregnancy, disability, sexual orientation, military or veteran status, genetics, or any other status protected by federal, state, or local laws. This policy applies to all terms and conditions of work, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Concert Health employees are expected to comply with this policy. If you share our vision and are good at what you do, come as you are. You are welcome here.

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