Back to jobs

Customer Success Manager

New York, NY

Conductor is the world’s leading SEO platform, helping businesses accelerate organic traffic and revenue growth. Conductor’s technology helps marketers create powerful marketing content to drive high-quality traffic to their sites and measure their organic performance.

Conductor is a mission-driven company with a commitment to innovation, customer success, and culture. For Conductor, success is improving the lives of all the people in our orbit—our customers, our customers' customers, our employee-owners, and our communities.

Job Summary:

As a Customer Success Manager, you will have an important role to play in driving net retention, product adoption & customer health across a diverse book of business including brands, technology companies, destinations and more. You will leverage Customer Success Playbooks to support customers through key lifecycle stages (Onboarding, Adoption, Retention, Growth) and partner with an Account Manager to identify meaningful opportunities to grow existing accounts. You’ll get to wear many hats as our CSM's are expert communicators, trainers, relationship managers & most importantly, true partners to our customers.

What You’ll Do (Responsibilities):

  • Run customer lifecycle education, training and enablement playbooks throughout the customer journey with a goal of increasing platform adoption and driving operational dependency on Conductor’s software
  • Enable users to realize value from the platform with a focus on reporting, content enablement  & technical monitoring
  • Cement yourself as a trusted/strategic advisor with customers and drive continued value  of our products/services as well as the value of SEO
  • Translate and communicate insights from internal partners for the customer to drive action and achieve outcomes
  • Work collaboratively with Account Team members and peers in sales, product, marketing, and others to ensure the best possible experience for our customers
  • Serve as the internal champion of customer needs/issues and cross-departmentally program-manage customer concerns by communicating product feedback and proactively identifying risks
  • Maintain a knowledge of the complete capabilities of Conductor’s products and of Conductor’s internal operational processes
  • Ensure systems including Salesforce and Catalyst are up-to-date 

Qualifications

  • Minimum 2 years of experience in Customer Success, Account Management or Professional Services working with Enterprise customers in the SaaS space
  • Experience with SEO platforms and initiatives with demonstrable understanding of SEO concepts
  • Proven experience building and maintaining successful customer relationships with a focus on product adoption 
  • Excellent written and verbal communication skills and the ability to communicate with clients in both technical and marketing roles
  • Tech-savvy with the desire to learn about and evangelize the Conductor platform
  • Strong team player also able to work independently and make sound decisions balancing the needs of Conductor and our customer
  • Have an ear for discovery and a deep desire to understand the customer’s needs and business
  • Intellectual curiosity and flexibility to adapt to shifting priorities
  • Bachelor’s degree preferred or equivalent experience required

-------------------------------------------------------------------------------------------------------------------

Compensation: Conductor maintains competitive, performance-based compensation programs. 

The NYC base salary range for this role is currently $55,000 - $75,000.  Actual base salary offered may vary within this range based on  education, knowledge, skills, abilities, relevant experience, internal equity, and geographic location, among other factors. The actual compensation, if offered a position, will be based on these factors.

Variable compensation: In addition to the base salary, this role is also eligible for a variable bonus based on attainment of quota and performance targets. The base/variable mix is 80/20.

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Conductor LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Bringing in diverse perspectives and challenging our assumptions is the clear key to growth; it drives innovation, creativity, faster problem-solving, and stronger decision making. All aspects of employment including the decision to hire, promote, train, discipline, or discharge, will be based on merit, competence, performance, and business needs. 

Conductor does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance.  In addition, it is the policy of Conductor to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.

 

Apply for this job

*

indicates a required field

Resume/CV*

Accepted file types: pdf, doc, docx, txt, rtf

Select...
Select...
Select...
Select...
What are your annual compensation expectation s(base + bonus)? *
Company Data Privacy Policy *

Conductor LLC wants to be transparent on how we work with you and how we store, process, and transfer your personal data. As a condition to start our services to you, we need your consent to Conductor LLC collecting and processing your personal data for this purpose.

 The data we collect and process on you will be stored in our database; this will be current data, from your public professional profile(s) and additional data provided to us by you, now as well as future additions and updates. We may contact you to keep your information up to date, for specific job opportunities, and for other commercial communication related to our services. We will keep your data for a 12-month period from the last time you updated it so that we can contact you if a future opportunity arises that matches your experience and profile.

We will do so in compliance with the applicable data protection legislation. Please read our applicant privacy statement https://www.conductor.com/conductor-applicant-candidate-privacy-notice/ for further information.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Conductor LLC’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.