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Customer Education and Digital Specialist

New York, NY

This role is based out of our NYC office 4X a week

About Conductor: 

The rise of generative AI is fundamentally changing how people search for information and discover brands online. Conductor is the only end-to-end, AI-first platform that enables enterprises to create high-performing, valuable content at scale and ensure their brand is found everywhere customers are looking - from Google to generative AI engines like ChatGPT. Recognized by Forrester as a Leader and #1 rated by customers on G2 and TrustRadius, we are committed to building a workplace where our people can grow and make a positive impact.

Conductor is a mission-driven company with a commitment to innovation, customer success, and culture. For Conductor, success is improving the lives of everyone in our orbit—our customers, our customers' customers, our employee-owners, and our communities.

About the Role:

Are you a creative problem-solver with a passion for helping people? We're looking for a Customer Education & Digital Specialist with 2-5 years of experience to join our team. This is a crucial supporting role where you'll collaborate closely with our Manager of Customer Education and Sr. Customer Digital Lifecycle Manager to create and deliver high-impact content that guides our customers at every stage of their journey.

This is the perfect role for a tech-forward individual who thrives in a dynamic, collaborative environment and wants to make a tangible impact on customer success.

What You’ll Do:

  • Content Creation & Support: Work with the Manager of Customer Education to develop and maintain a wide range of educational materials, including articles, guides, and video tutorials. You will play a key role in ensuring our content is accurate, engaging, and easy for new users to understand.
  • Lifecycle Messaging & Collaboration: Assist the Sr. Customer Digital Lifecycle Manager in crafting multi-channel messages for customer onboarding and retention campaigns. Your creative writing skills will be essential for building a seamless and effective communication flow.
  • Customer-Focused Efforts: You'll be a voice for our customers, helping to identify their needs and supporting efforts to improve their experience. Your work will directly impact our users' success and satisfaction.
  • Technical & Creative Execution: Be ready to pick up new software quickly, from generative AI to content creation tools to marketing automation platforms. Video creation and editing skills are a big plus.
  • Team Contribution: Act as a versatile and flexible team member, ready to jump in and support various projects as needed. You’ll be a "Swiss Army knife" for our team, contributing to a wide diversity of interests and initiatives.
  • Maintain up to date subject matter expertise on our products to translate into content and education 

Who You Are:

  • Have at least 2 years of experience in a role such as Customer Education Specialist, Customer Marketing, or Digital Success, preferably at a tech or SaaS company.
  • Strong writer and communicator with a knack for crafting clear, concise, and impactful messaging.
  • Proactive and collaborative team player who enjoys working with managers to execute a shared vision.
  • Data-driven decision maker.
  • Passionate about understanding and solving user needs.
  • Skilled time manager, comfortable juggling multiple projects and priorities.
  • Comfortable working in a fast-paced environment with a positive, can-do attitude.
  • Demonstrated learning agility in adopting new technologies.
  • Able to work out of our New York City office Monday through Thursday, with Fridays remote.

Bonus Points For:

  • Video creation experience (personal or professional).
  • German language fluency (both written and spoken).

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Compensation: Conductor maintains competitive, performance-based compensation programs. 

The NYC base salary range for this role is currently $70,000 -$90,000 per year. Placement within that range will be dependent on experience.

Conductor offers the following attractive benefits including: 100% covered employee medical plan, dental & vision plans, 401(k) with employer contribution, an unlimited vacation policy, 10 sick days, short-term disability, long-term disability, generous paid parental leave, employee assistance program, flexible savings accounts, paid holidays, life and accidental death insurance, and a host of perks.

Conductor LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Bringing in diverse perspectives and challenging our assumptions is the clear key to growth; it drives innovation, creativity, faster problem-solving, and stronger decision making. All aspects of employment including the decision to hire, promote, train, discipline, or discharge, will be based on merit, competence, performance, and business needs. 

Conductor does not discriminate against any employee or applicant on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, or other characteristics protected by state or federal law or local ordinance.  In addition, it is the policy of Conductor to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.

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