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People Operations Team Lead

Remote
 

šŸ¢ The Company

This company is a technology-forward company built on the belief that every interaction, with our clients is a privilege and an opportunity to elevate the experience. We're getting unstuck from our past. Everything from our processes to our platforms are being leveled up to reflect a digitally confident and forward-thinking organization. This is also true of our People team.

āœØ The Opportunity

We're building something interesting: a People function that operates at the intersection of Disney-level service, Chewy-level experience, modern technology, and genuine human care. We're looking for a People Operations Team Lead who will serve as the strategic anchor of our People Operations team. This person will be one of the go-to folks our leaders call before making decisions, the person our team members trust when things get challenging, and the person who makes a distributed team feel connected and valued.

This role is both a practitioner and a leader. You'll own Team Member Relations, payroll, benefits, policy and compliance, and the day-to-day leadership of a high-performing, tech-forward People Operations team. You'll also oversee the integration of an AI-supported help desk, ensuring every team member gets a fast, accurate, human-focused answer, regardless of time zone.

 

šŸ› ļø Key Responsibilities

People Operations Team Leadership

  • Lead and develop a team of People Operations professionals
  • Set team standards, own capacity planning, and model our client experience standards in every People team interaction
  • Oversee the AI-supported help desk, set quality standards and handle Tier 2 escalations
  • Drive the People team's technology and automation roadmap in partnership with the HR Technology Specialist

Team Member Relations & Compliance

  • Lead all Team Member Relations matters: investigations, PIPs, performance counseling, and separations with empathy, consistency, and legal rigor
  • Serve as the subject matter expert on employment law across all states where we operate
  • Own, maintain, and continuously improve the employee handbook and People policy library
  • Administer FMLA, ADA, and state leave programs in partnership with the Payroll & Benefits Specialist

Strategic People Partnership

  • Serve as the primary People partner to senior leaders and the executive team ā€” proactively, not reactively
  • Translate business goals into people strategies: workforce planning, talent retention, organizational design
  • Facilitate leadership coaching conversations and develop manager effectiveness across the organization
  • Present monthly People Dashboard to the CEO and executive team: eNPS, attrition, pipeline health, comp equity

Culture, Engagement & Recognition

  • Own the culture and engagement strategy, from pulse surveys and annual engagement census to action planning with managers
  • Partner with the Internal Communications & Culture Coordinator to ensure culture programs feel alive on Workvivo
  • Develop and evolve recognition frameworks that reflect our values and make team members feel genuinely seen
  • Champion a remote-first culture where connection, belonging, and growth don't require being in the same room

Compensation & People Analytics

  • Oversee compensation benchmarking in partnership with a People Technology Specialist using Payfactors market data
  • Lead the annual and mid-year compensation review processes ā€” ensuring equity, transparency, and competitiveness
  • Build and deliver people analytics narratives that translate HR data into business decisions

 

šŸŽÆ What You Bring

  • 7+ years of progressive People/HR experience, including 2+ years in a People BP, HRBP, or HR leadership role
  • Demonstrated experience leading workplace investigations end-to-end
  • Working knowledge of multi-state employment law, including FMLA, ADA, and FLSA
  • Experience presenting people strategy and People analytics to senior leaders and executives
  • Proficiency with UKG Ready or a comparable enterprise HRIS
  • Proven ability to lead, coach, and develop a remote People team
  • Advanced change management skills applicable to entire organizations
  • Experience building culture and engagement programs in a remote-first environment
  • Love for People data
  • Excitement for automation, technology, and being as efficient as possible while still delivering a human-focused experience
  • Experience with performance management platforms (Lattice, 15Five, or similar)

 

šŸ„‡ What Success Looks Like

  • By Day 30: You've met every team member and key leader. You've delivered a clear-eyed 'State of the People Operations Team' assessment to the CPO. 
  • By Day 90: You're fully owning TMR cases, the People Dashboard is in front of the exec team monthly, and at least one experience improvement initiative is underway. The People Operations team is operating more effectively than before you arrived.
  • By Day 180: The annual benefits survey has been deployed, and the team is actively working on action plans with our brokers and finance partners. People processes are established and consistently followed, making our clientā€™s experiences predictable. Every team member knows your name, and the executive team trusts your judgment.

 

šŸ“ˆ Growth Opportunities

This role has a direct path to executive leadership, including the possibility to become the Chief People Officer within 2-4 years.

 

šŸ“† Our Environment

Fast-paced, collaborative, and growth-oriented culture
Strong emphasis on innovation, ownership, and continuous improvement
Highly cross-functional with visibility across teams and leadership
Focused on leveraging modern tools and AI to scale impact

 

šŸ’° Compensation & Benefits

  • $115-$140K
  • Comprehensive health, dental, and vision benefits
  • 401(k)
  • Generous PTO and paid holidays

 

šŸ“ Location

Fully Remote

 

šŸ¤ Interview Process

We keep things thoughtful and efficient:

Phone Screen: Alignment on experience and goals
Hiring Leader Interview: Deep dive into your approach and impact
Team Conversation: Meet cross-functional partners

 

šŸŒˆ Equal Opportunity for All

We value diverse perspectives and are committed to building an inclusive environment. Hiring decisions are based on talent, experience, and potential.

 

šŸ’¬ Ready to Join Us?

If youā€™re energized by building learning ecosystems, shaping performance, and creating lasting impact through people development, weā€™d love to hear from you.

 

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