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Client Manager

Seattle WA

 

 

We are seeking an experienced Client Manager to oversee a portfolio supporting a key national client across multiple locations.

This leadership role is responsible for driving operational excellence, developing high-performing leadership teams, strengthening executive client relationships, and ensuring consistent service delivery across a geographically dispersed portfolio. The ideal candidate is a strategic, hands-on leader with extensive multi-site operations experience, strong financial acumen, and a passion for delivering an exceptional client experience.

Location: Seattle WA
Travel: Up to 25%

Key Responsibilities

Team Leadership

  • Lead, coach, and develop site managers and operational leaders across a multi-state portfolio.
  • Build a high-performing culture focused on accountability, engagement, and continuous improvement.
  • Establish clear performance expectations, operational goals, and customer service standards.
  • Develop succession plans and strengthen the internal leadership pipeline.
  • Ensure proper staffing levels and compliance with Service Level Agreements (SLAs).
  • Conduct performance evaluations, coaching, and employee development discussions.

Client Relationship Management

  • Build and maintain trusted partnerships with executive-level client stakeholders.
  • Serve as the primary escalation point for operational and client-related issues.
  • Lead Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
  • Maintain high client satisfaction through proactive communication and exceptional service delivery.
  • Foster consistent communication between client leadership and internal operations teams.

Strategic Planning & Operational Excellence

  • Develop and execute operational strategies that support client objectives and business growth.
  • Lead process improvement initiatives focused on quality, efficiency, and service delivery.
  • Implement governance standards and operational best practices across all locations.
  • Coordinate special projects and support business growth initiatives.
  • Monitor KPIs and SLAs to ensure consistent operational performance.

Financial Management

  • Manage portfolio P&L performance, budgeting, forecasting, payroll, billing, revenue, and profitability.
  • Identify opportunities to improve operational efficiencies while maintaining exceptional service levels.
  • Ensure financial targets and operational metrics are consistently achieved.

Safety & Compliance

  • Promote a safe work environment while ensuring compliance with company policies and regulatory requirements.
  • Conduct regular site audits and operational reviews.
  • Maintain compliance with OSHA, EEOC, State Workplace Violence Prevention Plan, and all applicable policies.
  • Investigate and report incidents, security concerns, and compliance issues promptly.

Qualifications

  • 7–10+ years of progressive experience leading large, multi-site operations.
  • Proven success managing geographically dispersed teams of 100+ employees across multiple locations
  • Experience leading managers and developing high-performing leadership teams.
  • Demonstrated success building executive-level client relationships within complex organizations.
  • Strong experience managing KPIs, SLAs, operational metrics, and service delivery.
  • Financial management experience, including P&L ownership, budgeting, forecasting, and profitability.
  • Excellent leadership, communication, coaching, and conflict resolution skills.
  • Strong strategic planning, organizational, and decision-making abilities.
  • Project or program management experience is preferred.
  • High level of integrity, professionalism, and business acumen.

Preferred Industry Experience

Experience managing one or more of the following workplace service operations is highly preferred:

  • Mailroom Operations
  • Print & Copy Services
  • Reception & Front Desk Operations
  • Shipping & Receiving
  • Office Services
  • Records Management
  • Workplace Experience & Hospitality
  • Facilities Management
  • Business Process Outsourcing (BPO) or Managed Services

What You'll Bring

  • Executive presence with the ability to influence stakeholders at all organizational levels.
  • A collaborative leadership style that develops managers through coaching, accountability, and empowerment.
  • A client-first mindset with a passion for building long-term partnerships.
  • Strong operational discipline balanced with strategic thinking and continuous improvement.
  • Data-driven decision-making using KPIs, SLAs, and financial metrics to drive performance.
  • Excellent judgment, communication, and the ability to effectively escalate critical issues when appropriate.

Reporting Structure

  • Reports to the Senior Client Director

Physical Requirements

  • Ability to sit, stand, walk, bend, kneel, and move throughout client locations for extended periods.
  • Ability to lift, push, or pull up to 40 pounds and move materials using wheeled carts up to 60 pounds.
  • Frequent computer, phone, and video conferencing work.
  • Ability to travel up to 25%, based on business needs.

 

Compensation: 
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.

Vacancy Status:
This posting is for an existing vacancy.

Pay Range

$115,000 - $130,000 USD

 

If you are selected to continue in our interview or offer process you will be informed of more information in regards to our company.

We appreciate your understanding and thank you for your time!

 

WHAT WE OFFER

  • Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
  • Learning & Development: At our company, we promote a work culture of learning so that you can develop to be the best at what you do.
  • We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
  • Full-Time Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
  • Part-Time Benefit Offerings: 401k w/ matching, Entertainment Discounts, & Paid Time Off (if eligible).

JOB POSTING STATEMENT 

We do not send unsolicited checks to prospective applicants nor ask applicants to forward or return funds to us. Please be aware of possible scams if you receive an unsolicited outreach from our company or correspondences. Additionally, in accordance with certain state and local law, if a pay range is provided this amount is our company's reasonable estimate for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills.

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Note, this pay range listed is 115k-130k based on years of experience and end scope of responsibilities. 

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