Director, Quality Assurance

A career that’s the whole package!

At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate, support for growth through individual and team development, and an environment where all voices can be heard.

Conga crushes complexity within an increasingly complex world. With our revenue lifecycle management solution, we transform your unique complexities for order configuration, execution, fulfillment, and contract renewal processes with a single critical insights data model that adapts to ever-changing business requirements and aligns the understanding and efforts of every team.

Our mission: Empower customers to deliver transformational revenue growth by aligning teams, processes, and technology to maximize customer lifetime value.

Our approach is grounded in the Conga Way, a framework for what we stand for and everything we do as an organization — from hiring to decision making and product development. Developed with direct input from our colleagues, the Conga Way is the foundation for our culture.

Job Title: Director, Quality Assurance

Location: Bangalore/ Ahmedabad

Reports to: Global Head, Quality Engineering.

A quick snapshot….

Director QA Engineering is responsible for leading the overall quality assurance strategy, building and maintaining a high-performing team, and ensuring that the organization’s software meets the highest quality standards. The role requires a combination of leadership, technical expertise, strategic thinking, and collaboration skills to effectively drive quality at all stages of the software development lifecycle.

Why it’s a big deal…

The role is critical in influencing the success of a company’s products. By leading a team that ensures high-quality software, the director helps reduce risks, increase customer satisfaction, and drive operational efficiency. With their expertise in both management and technical aspects of QA, they enable the company to deliver robust, reliable, and scalable products, which are key to maintaining competitive advantage and sustaining growth.

Are you the person we’re looking for?

Technical skills

Quality Assurance Methodologies: Deep understanding of various QA methodologies like Agile, Waterfall, DevOps, etc., preferably in an enterprise product development environment

Testing Techniques: Proficiency in functional, non-functional, performance, security and other testing types.

Testing Tools: Knowledge of various testing tools.

Test Automation : Extensive experience and knowledge in driving test automation and must have worked in a large volume of tests and test orchestration.

SDLC: Understanding of software development lifecycles (SDLC) and its phases.

Defect Tracking: Familiarity with defect tracking process and tools.

 

Leadership and management skills

Team Management: Ability to lead and motivate QA teams.

Communication Skills: Effective communication with stakeholders at all levels.

Problem-Solving: Ability to identify and resolve complex quality issues.

Decision-Making: Making informed decisions based on available data.

Negotiation: Ability to negotiate with stakeholders and teams.

Conflict Resolution: Skills to handle disagreements and foster a collaborative environment.

Resource Management: Skills to manage budgets, timelines and resource allocation effectively.

 

Strategic thinking skills

Quality Planning: Developing comprehensive quality plans aligned with business objectives.

Risk Assessment: Identifying and mitigating potential risks to quality.

Metrics Analysis: Analysing quality metrics to identify trends and areas for improvement.

Continuous Improvement: Driving a culture of continuous improvement in quality processes.

Innovation: Exploring new technologies and methodologies to enhance quality.

 

Interpersonal skills

Collaboration: Working effectively with cross-functional teams.

Stakeholder Management: Building and maintaining relationships with stakeholders.

Adaptability: Adjusting to changing priorities and requirements.

Mentorship: Guiding and developing the QA team.

 

Here’s what will give you an edge…

Leadership and Team Management: Recruit, train and develop QA personnel. Instill a positive team culture and encourage professional growth. Conduct performance evaluations and provide feedback.

Strategic Planning: Align QA objectives with business goals. Develop long-term quality assurance plans. Ensure adherence to industry standards and best practices.

Process Improvement: Identify inefficiencies in current QA practices. Implement best practices for testing and quality assurance. Develop and refine testing processes and standards.

Quality Metrics and Reporting: Define key quality performance indicators (KPIs) . Regularly analyze and report on quality metrics to stakeholders. Use data to drive continuous improvement initiatives.

Collaboration and Communication: Work closely with development, product management and operations teams. Communicate quality goals and status to senior management. Participate in cross-functional meetings and initiatives.

Risk Management: Assess potential risks associated with product quality and releases. Develop risk mitigation strategies. Ensure thorough testing to minimize the risk of defects.

Resource Management: Optimize resource utilization and measurements. Allocate resources effectively to meet project demands. Ensure the right tools and technologies are in place for testing.

Compliance and Standards: Implement quality assurance standards and processes. Ensure adherence to regulatory requirements. Conduct audits and assessments to maintain compliance.

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Did we pique your interest?  

If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!  

Don’t meet every requirement for the role?   

Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.  

 

 

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