Customer Success Manager
A career that’s the whole package!
At Conga, we’ve built a community where our colleagues can thrive. Here you’ll find opportunities to innovate and support growth through individual and team development, all within an environment where every voice is heard.
Conga lines up commercial operations so companies run as connected, smarter businesses. By unifying the people and processes that drive commerce, Conga aligns pricing, quoting, contracting, rebates, and communications so teams stay in sync and buyers keep moving forward. The result is trusted decisions, consistent buyer experiences, and profitable growth. More than 10,000 customers worldwide, including over 50% of the Fortune 100®, trust Conga when commercial complexity is high and global impact is on the line.
Job Title: Customer Success Manager
Reports to: Director, Customer Success
Locations: France (remote). Toulouse is our preferred location.
Travel: 10% (in EMEA)
Languages: English and French (native/C2 level)
A quick snapshot…
Own 10–15 enterprise SaaS accounts across Europe (€7M+ ARR), driving expansion, renewals, and long-term value.
- Act as a trusted advisor to senior stakeholders
- Drive adoption, QBRs, and measurable outcomes
- Use data to identify growth opportunities and mitigate risk
- Lead stakeholder alignment, roadmap planning, and value realization
- Partner cross-functionally to resolve issues and optimise customer experience
Operate as a consultant, coach, and strategic partner—curious, proactive, and focused on delivering customer impact.
Why it’s a big deal….
Conga’s Customer Success team has a culture unlike any other. We are fun, collaborative, celebratory, passionate, and driven. We invest in our team and when you work every day to ensure your customers' success, you ensure the success of yourself and Conga. At Conga, Customer Success sits at the heart of our growth. You’ll work with global Fortune 200 customers who invest significantly in our solutions, making your role critical to their success—and ours.
You’ll be the voice of the customer, driving adoption, uncovering expansion opportunities, and proactively managing risk. Partnering closely with Sales, Product, and Support, you’ll influence outcomes that directly impact customer value, retention, and growth.
What we’re looking for....
- Enterprise CSM experience: Proven track record managing and growing strategic SaaS accounts, driving retention and expansion
- Consultative mindset: Strong in stakeholder management, guiding executives and challenging thinking to drive outcomes
- Commercial acumen: Able to identify growth opportunities and align success plans to business value
- Data-driven: Comfortable using insights to inform strategy and measure impact
- Technical confidence: Able to understand, position, and demo SaaS solutions effectively
- Strong communicator: Clear, credible, and able to engage technical and business audiences
- Proactive & curious: Anticipates challenges, asks the right questions, and drives change
What will give you an edge.....
- Experience with CLM, CPQ, or revenue lifecycle solutions
- Experience in industries such as Technology, Financial Services, or Healthcare
Did we pique your interest?
If this sounds like the kind of job you would love in the kind of environment where you would thrive, please click apply. We'd love to hear from you!
Preferred Resume Format
We accept resumes in any format, we suggest using PDF or plain text. These formats help ensure that your resume’s formatting remains intact, making it easier for our recruiters to review your application promptly.
Don’t meet every requirement for the role?
Studies have shown that women and members of ethnic minorities are less likely to apply to jobs unless they meet every single qualification. At Conga we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You just might be the right candidate for this or other roles.
Additional Information
Conga is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. We understand interviewing can be stressful for those with disabilities. If reasonable accommodation is needed to allow you to show us your best self, please let your recruiter know as soon as possible. All your information will be kept confidential according to EEO guidelines. Conga is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
Conga's Applicant Privacy Statement
The information you provide during the application process will be used in accordance with Conga’s Applicant Privacy Statement (https://conga.com/applicant-privacy-statement). By submitting your application, you acknowledge and agree to the terms outlined in this privacy statement.
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