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Sales Support Specialist

Sacramento

About Us

Connected International, Inc. (Connected Cannabis Co.) is a leading vertically integrated cannabis company based in Sacramento and operating in California, Arizona, and Florida. With over 11 years experience, Connected specializes in breeding, growing, manufacturing, and distributing top-shelf cannabis through its state-of-the-art facilities and proprietary genetics. 

With over 250 employees across the United States, Connected maintains a strong presence in the industry across multiple markets. The company has recently expanded into Arizona and Florida with ambitious national expansion plans underway. Connected's mission has always been to breed, grow, and sell the best cannabis in the world, setting high standards for its products, people, and partners wherever we go.

 

About the Job

We are seeking a dynamic and motivated Sales Support Specialist with a passion for the cannabis industry to join the Connected and Alien Labs Sales team in California. The Sales Support Specialist will be a detail-oriented, independently motivated candidate who will assist with inventory tracking, order input, credit requests, and proactive stock-out prevention. A successful candidate will build rapport with customers, have strong computer skills, and be driven to achieve revenue goals. This is not a remote position—this role will report to the Connected Corporate offices in Sacramento, with limited travel in the future.

 

What You Will Do

  • Inputting orders as directed.
  • Process credit requests as directed.
  • Monitor retailer inventory to flag potential stock-outs and recommend early reorders
  • Managing and updating Account details within a CRM
  • Managing orders through Acumatica (ERP) and communicating order status, changes, delivery dates and times with customers and Connected operations teams.
  • Answering customers' questions and sending additional information per email.
  • Communicating via calls, text, and social media platforms with top customers for reorders, new points of distribution, and support needs.
  • Collaborates with Sales Representatives on customer and vendor inquiries and issues.
  • Manages customer issues and provides creative solutions to address problems and opportunities.
  • Keeping up with product and service information and updates.
  • Staying informed about competing products and services.

 

What We Are Looking For

  • High school diploma/GED.
  • Previous experience of selling Cannabis is a plus, but not required. Cannabis knowledge IS required.
  • Previous experience in an outbound call center or a related sales position preferred.
  • Proficiency in Acumatica ERP strongly preferred.
  • Proficiency in Microsoft Office & Google Workspace, especially in advanced Excel/spreadsheet skills is required
  • Experience with CRM software is strongly preferred
  • Familiarity with AI tools for data management, productivity and process efficiency is strongly preferred
  • Excellent communication skills, both verbal and written.
  • Good organizational skills and the ability to multitask.
  • Excellent phone and email skills.
  • Exceptional customer service skills.
  • Ability to handle high volume of phone calls, emails, and texts while keeping organized.
  • Strong listening and sales skills.
  • Ability to achieve targets.
  • Subject to background check per state cannabis requirements.
  • 21 years and over. 

 

 

Compensation Description (hourly): The hourly pay range for this position in the selected city is $25.00 - $28.00.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. 

Why Connected?

Connected is an exciting, innovative workplace with an inclusive culture that offers rare career opportunities, and a chance to make a real-world impact in a new start-up industry! We are looking for exceptional people to join our team as we transition into the next phase of our business ventures and become a leader in the cannabis industry.  

  • Competitive Pay 
  • 401 (k), Medical, Dental, Vision, Employee Assistance Program
  • PTO, Flexible Schedules, Work-Life Balance
  • Career Growth and Internal Advancement Opportunities
  • Chance to work in an exciting new start-up industry with awesome people!

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