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Director, Operations
Shared Services, Remote
We’re not just behavioral health people—we’re crisis people.
Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.
Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.
Our values shape our decisions, define our culture, and foster continuous learning and growth.
We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.
We are on a mission to change the face of behavioral health. Help us save lives and make a difference.
What You'll Do:
The Director of Operations partners with cross-functional teams across the enterprise to drive strategic initiatives from inception through executive review, delivery, and will have ongoing oversight of operational centralized functions. This role leads and develops a team responsible for program execution, operational rigor, and stakeholder alignment, ensuring initiatives remain on scope, on schedule, and aligned with organizational priorities.
The Director of Operations translates enterprise strategy into executable plans and oversees the governance, financial performance, and ongoing operations of centralized functions and key enterprise programs. Following program launch, this role maintains accountability for performance, adoption, and continuous improvement to ensure long-term value realization.
- Strategic and Operational Leadership:
- Translate enterprise strategy into an executable portfolio and operating plan, providing ongoing oversight of centralized operational functions. Lead strategic planning, prioritization, and roadmap development across competing business needs to ensure alignment with organizational objectives.
- Program and Portfolio Governance:
- Establish and maintain program and portfolio governance, including operating cadence, decision forums, KPI development, and executive reporting. Oversee ongoing operations, performance, and continuous improvement of centralized functions and enterprise programs following implementation.
- Executive Communication and Decision Support:
- Develop executive-level communications, strategic narratives, and data-driven recommendations for senior leadership. Design and implement scalable operating models, processes, and execution standards to support enterprise initiatives.
- Benefits Realization and Continuous Improvement:
- Oversee post-launch program ownership, including adoption, performance monitoring, KPI outcomes, and continuous improvement efforts. Identify opportunities to improve systems, processes, and operational workflows through standardization, centralization, and automation.
- Project and Program Management Excellence:
- Develop and implement best practices, tools, and frameworks for project and program management. Lead organizational change management efforts, including stakeholder engagement, communications, training, and readiness planning.
- Team Leadership and Development:
- Lead, coach, and develop a team of direct reports responsible for program execution and ongoing operational management of centralized services. Foster a culture of accountability, collaboration, and continuous improvement.
- Risk Management and Compliance:
- Identify operational risks and develop mitigation strategies to protect business operations and ensure program success. Partner cross-functionally with leaders to align operational activities with enterprise priorities and drive integrated solutions.
- Travel Requirements:
- Up to 15% travel may be required for meetings, trainings, and occasional on-site support at organizational locations.
What You'll Bring:
- Bachelor’s degree in Business, Operations, Finance, Engineering, or a related field
- 7+ years of progressive experience in operations, strategy, program/portfolio management, consulting, or a related discipline
- 5+ years of people leadership experience, including leading managers and/or multi-disciplinary teams
- Demonstrated experience managing multiple projects with competing deadlines and priorities
- Strong organizational and time management skills with exceptional attention to detail
- Ability to operate effectively in ambiguous environments and proactively drive initiatives to completion
- Excellent interpersonal and communication skills with the ability to influence and collaborate across departments
- Proficiency in Microsoft Office Suite and project management tools (e.g., Smartsheet, Asana, Trello, or MS Project)
- Comfort working in a fast-paced, dynamic environment with shifting priorities
It would be great if you had:
- Master’s degree in Business Administration (MBA) or Healthcare Administration (MHA), or related field
- Relevant certifications such as Project Management Professional (PMP), Program Management Professional (PgMP), Lean/Six Sigma, or Agile
What We Offer:
Full-time only:
- Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
- CHS pays for Basic Life, AD&D, Short and Long-Term Disability
- Voluntary Life insurance option for employees and their families
- Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
- Flexible Spending Accounts (health care and dependent care)
- 401k company match after 6 months (50% of deferrals up to 6% of compensation)
- Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
All employees (Pool, Part-time and Full-time):
- Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
- After 90 days, you are auto enrolled in the 401k Plan
EEO Statement
Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.
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