Shift Supervisor, Registered Nurse (Full Time Nights) - San Francisco, CA

What You'll Do:

The Shift Supervisor, Registered Nurse provides operational and clinical oversight of the RESET Center during assigned shifts. This non-exempt, hourly position supports safe, efficient facility operations and coordinated care delivery in a 24/7 crisis environment. The Shift Supervisor, RN serves as a shift-level resource and escalation point, ensuring adherence to workflows, clinical standards, and safety protocols, without formal direct people management responsibilities.

The Shift Supervisor, RN ensures individuals move safely and appropriately through the RESET Center model of care while maintaining compliance with clinical, regulatory, and organizational standards. 

Operational & Flow Oversight

• Provide shift-level oversight to support efficient workflows, appropriate staffing coverage, and consistent execution of RESET Center processes and protocols.
• Coordinate the flow of individuals through the facility, including admissions, transitions, and discharges, ensuring timely progression to the appropriate level of care.
• Maintain awareness of census, acuity, staffing levels, and throughout to identify and escalate operational needs.
• Identify operational barriers impacting flow, safety, or service delivery and escalate concerns to leadership as appropriate.

Clinical & RN Support

• Serve as the on-site RN resource during assigned shifts, supporting clinical prioritization and decision-making.
• Provide guidance and consultation to nursing and care team staff related to clinical concerns, safety issues, and adherence to provider orders and policies.
• Monitor care delivery for safety, quality, and regulatory compliance.
• Escalate clinical risks, adverse events, or safety concerns per organizational protocols.

Staff Support & Shift Coordination

• Support shift coordination by assisting with task prioritization and communication across disciplines.
• Provide real-time guidance and coaching to staff related to workflows, safety expectations, and RESET Center standards (non-disciplinary).
• Facilitate effective communication and collaboration among care team members during shifts.
• Serve as a point of contact for immediate questions or issues requiring RN-level input.

Communication & Documentation

• Maintain effective shift-to-shift communication, ensuring timely and accurate hand-offs.
• Complete required shift documentation, including daily acuity, staffing, and operational reports.
• Communicate operational or clinical concerns to leadership following established escalation pathways.
• Perform all other duties as assigned.

Supervisory Functions

• Conducts timely coaching with shift/unit team members
• Maintains shift, sharing pertinent information to oncoming supervisor
• Responsible for completion of daily acuity report
• Attend Daily Leadership Huddle, bringing concerns from the Mini-Huddles

What You'll Bring:

• Active, unrestricted Registered Nurse (RN) license in the state of California
• High School Diploma or equivalent
• Minimum 2 years of RN experience in a behavioral health, substance use disorder, emergency, or acute care setting
• Demonstrated experience providing shift-level leadership or clinical oversight (e.g. charge RN, lead RN, relief supervisor, or similar role)
• Ability to exercise independent clinical judgement and make real-time decisions in a fast-paced, high-acuity environment
• Experience coordinating care across multidisciplinary teams (nursing, providers, behavioral health, operations)
• Strong communication skills, including the ability to escalate concerns appropriately, provide guidance, and facilitate effective hand-offs
• Current Basic Life Support (BLS) certification
• Must obtain Overdose Prevention and Narcan Administration training within 30 days of hire
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment

It would be great if you had:

• Associate’s or Bachelor’s degree in Nursing preferred
• Experience in crisis stabilization, psychiatric emergency services, substance use treatment or similar settings
• Prior experience in a charge, relief, or lead RN capacity without formal people management
• Familiarity with 24/7 healthcare operations and multidisciplinary team environments

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care, dependent care, and commuter benefits for eligible transportation expenses)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan 

Connections Health Solutions is proud to be a Second Chance employer.

Inclusion & Equal Opportunity

Connections Health Solutions is an Equal Opportunity Employer.
We welcome applicants of all backgrounds and do not discriminate based on race, color, religion, sex, gender identity, national origin, age, disability, veteran status, sexual orientation, or any other protected characteristic.

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EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.