Transportation Coordinator (PT, Days)

What You'll Do:

The Transportation Coordinator is responsible for organizing and scheduling non-emergent transportation services for voluntary individuals to and from medical facilities and to the community. This role ensures timely, safe, and efficient coordination of transportation while maintaining clear communication with individuals, transportation providers, and internal staff. The Transportation Coordinator also supervises Transport Drivers, ensuring they adhere to safety protocols, scheduling expectations, and service standards. 

• Coordinate and schedule transportation services based on individual needs and program requirements. 
• Communicate transportation details clearly to individuals, families, drivers, and care teams. 
• Monitor daily transportation operations to ensure all pickups and drop-offs are completed on time. 
• Supervise Transport Drivers, providing direction, support, and performance feedback as needed. 
• Maintain accurate records in scheduling software or logs, including trip details and any delays or changes. 
• Troubleshoot and resolve scheduling conflicts, vehicle issues, or individual concerns promptly. 
• Collaborate with external vendors and internal departments to optimize transportation logistics. 
• Ensure compliance with safety standards, HIPAA guidelines, and company policies. 
• Track recurring transportation needs and proactively manage standing orders and follow-ups. 
• Support data collection for reporting purposes (e.g., mileage, costs, missed appointments).
• Completes patient transports as needed as a backup to the Transport Driver.  
• Performs all other duties as assigned.

What You'll Bring:

• High School Diploma or equivalent
• Valid Driver's license with a clean driving record.  No suspensions or revocations of driver's license in the last three years.
• At least 21 years of age
• 2+ years of experience in transportation scheduling, logistics, or administrative coordination
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Must be able to perform Safe Clinch patient restraint techniques
• Ability to remain calm and solution-oriented in a fast-paced environment 
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment

It would be great if you had:

• Associate’s degree preferred
• Familiarity with geographic areas served and transportation safety standards is a plus

What We Offer:

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

All employees (Pool, Part-time and Full-time):

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support
• After 90 days, you are auto enrolled in the 401k Plan 

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.