Back to jobs
New

Sr. Account Manager

Waltham, MA

connectRN is the leading nurse-centric platform that is reinventing the way nurses and other healthcare professionals are finding work. By leveraging technology, connectRN connects the nursing community to flexible work opportunities and each other to build a supportive and thriving network. The platform offers career development resources and flexible shift offerings for nurses, while alleviating staffing shortages at healthcare facilities. connectRN is headquartered in Waltham, Massachusetts and serves clinicians across the U.S. To learn more about connectRN, please visit www.connectrn.com.

The Account Manager is responsible for cultivating long-term trusted partnerships with our home health, home care and hospice partners, leading to increased client satisfaction, retention and expansion.  You will be the lead point of contact for a portfolio of clients, driving product utilization and best practice adoption.  We are committed to our in-person collaborative, energetic and friendly culture, while offering work-from-home flexibility. 

You will…

  • Develop and maintain relationships with partner local, regional, and C-Suite PoCs and seek opportunities to expand client relationships
  • Manage regional relationships tied to our partners, supporting home health leadership with strategy creation and execution
  • Serve as the primary relationship owner between connectRN and partners
  • Support partner contract renegotiations within your designated geography
  • Be heavily focused on driving utilization of the client platform in your assigned client list with aspirations to grow our market share through Revenue Generating Activities (RGA).
  • Analyze partner data to identify trends and define opportunities for growth, and develop and implement strategies to move growth forward
  • Liaise with cross-functional internal teams (e.g., Clinical teams, Support, Clinician Experience, and Product Development) to improve the entire customer experience.
  • Implement, train, and educate partner staff on the best practices for utilizing the connectRN platform, proactively identify areas for client improvement and leverage your relationships to drive changes in client behavior, tied to greater company OKRs
  • Ensure an exceptional welcome experience to new connectRN partners, leading them through the onboarding, training, and implementation process and train new users to the platform at time of partner staff turnover
  • Become an expert at articulating connectRN’s value proposition, to the personas of our partners, and at leveraging multiple partner stakeholders to service and influence an account.
  • Act as part of a larger team, coordinating account coverage and market expertise with your fellow Account Manager(s)
  • Develop and execute individual partner success plans to ensure key monthly targets are met
  • Develop and execute individual partner QBRs and/or EBRs where appropriate
  • Meet or exceed your assigned quota by driving key KPIs & OKRs set forth by leadership
  • Collaborate with leadership team on account management operations, process improvements, and efficiencies 
  • Support your team by serving as a mentor and role model.

You have…

  • Several years experience in account management with proven results in managing a book of business and carrying revenue responsibility, ideally in healthcare, staffing/recruiting, SaaS technology, or a two-sided market business environment
  • Lots of ideas on how to improve the organization where you currently work and project management skills to execute them 
  • Outstanding presentation and communication skills
  • A hungry, driven, goal-oriented personality
  • Working knowledge of CRM software, preferably Salesforce

You will get…

  • 100% employer-paid premiums for your (and your family’s) Health, Dental, Vision, Short Term Disability, Long Term Disability, Life and AD&D insurance
  • Health Savings Account with contributions from connectRN
  • Flexible paid time off policy
  • Quarterly variable compensation opportunities
  • 401k with match
Please note that we are only able to hire permanent residents (green card holders) or U.S. citizens at this time.
 
connectRN is an equal opportunity employer. As Connectors, we embrace humans of every background, appearance, race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, and disability status. If this role would make you excited to come to work every day, please apply! We look forward to connecting.

Apply for this job

*

indicates a required field

Resume/CV

Accepted file types: pdf, doc, docx, txt, rtf

Cover Letter

Accepted file types: pdf, doc, docx, txt, rtf

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in connectRN’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Select...
Select...
Race & Ethnicity Definitions

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Select...

Voluntary Self-Identification of Disability

Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Select...

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.