Customer Support I

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

Job Title: Customer Support I - US /UK  Calling

General Summary:

The Customer Support I provide support for the Technical Support teams. This role is responsible for assisting partners with questions about the company’s products they may have and finding resolutions to improve their day-to-day. This role works in partnership with cross-functional teams to ensure products are working effectively and all partners are satisfied with their relationship with ConnectWise.

Essential Duties & Responsibilities:

• Provides support to the Services & Support teams, with a high attention to detail
• Supports partner questions and offers resolutions by utilizing resources and specific company tools
• Communicates necessary information to partners regarding company products
• Researches and provides updates on escalated troubleshooting issues that have been encountered
• Provides accurate, valid and complete information by using the right methods/tools based on department guidelines.

Knowledge, Skills, and/or Abilities Required:

• Ability to perform routine situations and procedures with moderate supervision
• Excellent customer service skills
• Strong team player with ability to build positive and collaborative relationships within the ConnectWise organization
• Strong communication skills, both written and verbal
• Excellent time management, and attention to detail skills
• Ability to multitask and handle multiple projects at once
• Competent in MS Office

Educational/Vocational/Previous Experience Recommendations:

• Requires basic knowledge of job procedures and tools
• Preferred: 1+ year(s) of customer support experience
• Preferred: Bachelor’s degree in a related field

Working Conditions:

• Onsite/Hybrid/Remote depending on location
• Rotational shifts will be required at times
• 0-10% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.