Payment Success Manager
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
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We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Payment Success Manager is responsible for promoting and enabling existing partners to uphold a “payments everywhere” approach and improve the utilization of WisePay through ongoing education, adoption, and measured usage reporting. This role works collaboratively across all parts of the Payments team and the greater ConnectWise business to leverage and build partner retention, increase payment volumes, and deliver a seamless payment experience.
Essential Duties and Responsibilities:
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Builds relationships with partners via teams meetings and phone calls to help build robust payment process solutions for their business.
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Develops an understanding of typical business challenges faced by partners in implementing Payments across their business and deliver solutions to address business needs.
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Researches, analyzes, and documents findings to develop additional tools and resources
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Monitors partner usage data of WisePay (as part of Payment Health Metric), including EPRV estimated against actual, and automatic payment utilization
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Promotes and facilitates import of customers into WisePay portal on behalf of partners
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Acts as an escalation point to drive resolution of issues in a timely, proactive manner
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May completes review of WiseSync and WisePay Onboarding via onboarding checklist to support best practice implementation
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Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Ability to easily convey large amounts of complex information and business concepts in a learnable manner
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Knowledge and understanding of payments systems with the ability to make strategic suggestions for process improvement
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Strong problem-solving and project management skills
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Strong collaboration and relationship building skills
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Knowledge of the Technology Service Provider market and business
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Technical acumen and business management skills.
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Well organized, with a high degree of initiative and endurance in order to prioritize
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Ability to manage projects and processes independently with limited supervision
Educational/Vocational/Previous Experience Recommendations:
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Bachelor’s degree required in related field or equivalent business experience
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3+ years of relevant experience
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Preferred: Experience in FinTech/Payments related industry
Working Conditions:
- Hybrid / Remote depending on location
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.
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