Team Lead, User Experience

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

 

 

 

General Summary:

The Team Leader of User Experience is responsible for mentoring entry level and experienced UI and UX designers in a fast-paced SaaS/Agile environment to create a best-in-class user experience for our ConnectWise suite of web applications. This role supports cross-functional teams to create a superior user experience for multiple products across platforms.

 

Working Conditions:

• Pune / Mumbai (Hybrid depending on location)

 

Essential Duties & Responsibilities:

• Sets day to day operational objectives for the UX team

• Supervises support and/or professional level colleagues

• Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholders

• Leads and prioritizes the daily activities of the team

• Manages, mentors, and coaches to develop a collaborative and dynamic team of UI and UX Designers

• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency

• Guides the product teams to understand our partners and their needs through market analysis, customer research, and feedback

• Collaborates with product managers, engineers, architects, and designers to understand the product requirements, use cases and user journeys to produce a superior user experience

• Embeds design-thinking processes around user research, rapid prototyping, testing & iteration

• Maintains design consistency, utilizing our DSM, defined patterns, interaction design, etc.

• Designs or delivers feedback on anything from workflows and wireframes to prototypes

• Ensures all design deliverables are completed on time and accurately

 

Knowledge, Skills, and/or Abilities Required:

• Exceptional leadership and customer service skills

• Willingness to work in a team environment

• Strong organizational skills to give the team direction

• Professional presence suitable for interaction in meetings, in-person, or via email

• Excellent presentation and communication skills

• Management skills to oversee direct reports, deliver updates, and track progress

• Skilled in managing and collaborating with a remote team

• Aptitude to make decisions from a data-driven perspective

• Comprehensive design portfolio displaying recent user-centered design work

• Proficient in user-centered design, UX research, UX strategy, and interaction design

• Intermediate knowledge of design tools such as Figma or equivalent

 

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience

• 2+ years of relevant experience

• 1+ years of managerial experience

• Preferred: previous experience with Agile based project execution

 

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.