Associate Internal Trainer
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
Game-changers, innovators, culture-lovers—and humankind.
We invite discovery and debate. We recognize key moments as milestones.
We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Associate Internal Trainer is responsible for creating, scheduling, maintaining, and executing training for
colleagues within their departments. This role works in partnership with the Education team to train colleagues on
the key functions of their role and making sure they are given adequate training to be successful.
Essential Duties and Responsibilities:
• Provides support to the Technical Training teams, with a high attention to detail
• Researches, analyzes, and documents findings
• Schedules colleague onboarding and coordinate training events
• Process internal training board and assigns tickets based upon team’s skills
• Schedules certification programs and coordinates testing
• Develops, adds new content, and maintains SharePoint site
• Develops role-based training materials, and content for colleagues
• Works with SME’s within each department to develop and maintain role-based training
• Develops ongoing training for all colleagues on solutions as well as job functions
• Creates virtual training that can be leveraged and dispersed among colleagues
• Stays up to date on new in-person and virtual training techniques, styles, and methodologies
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work independently on projects and processes with close supervision
• Broad theoretical knowledge of applicable work area
• Ability to situationally adapt and understand new technology/processes as per business requirements
• Ability to develop training materials and curriculum
• Knowledge of adult learning techniques
• Excellent communication skills, both written and verbal
• Organizational skills, detail oriented, and self-motivated
• Problem solving skills and demonstrated ability to meet deadline
• Preferred: knowledge of IT, Professional Services, CRM, or ERP markets
Educational/Vocational/Previous Experience Recommendations:
• Bachelor’s degree in related field or equivalent business experience
• 1+ years of relevant experience
Working Conditions:
• This is a hybrid role (3 days a week) in Tampa
• 0-10% travel may be required
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.
Create a Job Alert
Interested in building your career at ConnectWise? Get future opportunities sent straight to your email.
Apply for this job
*
indicates a required field