Engagement and Analytics Manager
ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.
Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.
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We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.
Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!
General Summary:
The Engagement and Analytics Manager is responsible for driving global employee engagement initiatives, total
rewards reporting, benefits insights, compensation trends analysis, and other related areas. The ideal candidate will
have a strong background in HR analytics, data-driven decision-making, and a passion for enhancing employee
experience through strategic insights.
Essential Duties and Responsibilities:
• Develop and implement global employee engagement strategies to enhance overall employee satisfaction and
retention.
• Lead the design and execution of total rewards reporting, including compensation and benefits benchmarking,
analysis, and insights.
• Analyze compensation trends and market data to ensure competitive and equitable pay practices across the
organization.
• Collaborate with HR business partners and leadership to provide data-driven recommendations on employee
engagement, rewards, and recognition programs.
• Utilize data analytics tools and techniques to track key metrics, measure program effectiveness, and identify
areas for improvement.
• Partner with cross-functional teams to integrate engagement and analytics insights into talent management
and organizational development strategies.
• Stay informed on industry trends, best practices, and regulatory changes related to global engagement,
total rewards, and compensation
Knowledge, Skills, and/or Abilities Required:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge:
• Understanding of HR Analytics: Proficiency in analyzing HR data, metrics, and trends to derive insights and
make data-driven decisions related to employee engagement, total rewards, benefits, and compensation.
• Employee Engagement Strategies: Knowledge of best practices in developing and implementing global
employee engagement initiatives to enhance employee satisfaction, motivation, and retention.
• Total Rewards Management: Familiarity with total rewards programs, including compensation structures,
benefits packages, recognition programs, and performance incentives, to drive employee engagement and
retention.
• Data Analysis Tools: Proficiency in using data analysis tools such as Excel, Tableau, Power BI, or other HRIS
systems to manipulate, visualize, and interpret HR data for reporting and decision-making purposes.
• Communication Skills: Strong written and verbal communication skills to effectively present complex data and
insights to stakeholders, senior leadership, and cross-functional teams in a clear and concise manner.
• Industry Trends Awareness: Stay informed on emerging trends, best practices, and regulatory changes in the
field of HR analytics, employee engagement, total rewards, and compensation to continuously improve
strategies and programs.
• Project Management Skills: Ability to lead and manage multiple projects simultaneously, prioritize tasks, meet
deadlines, and collaborate with cross-functional teams to integrate analytics insights into HR initiatives
effectively.
• Problem-Solving Abilities: Strong analytical and critical thinking skills to identify challenges, opportunities, and
areas for improvement in employee engagement, rewards programs, and compensation practices, and
develop innovative solutions based on data-driven insights.
Skills:
• Excellent analytical skills with the ability to interpret complex data and metrics to inform decision-making
• Strong problem-solving skills to address complex challenges related to employee engagement,
compensation trends, benefits insights, and other HR analytics areas effectively
• Excellent communication skills to articulate data findings, recommendations, and insights to stakeholders
at all levels of the organization in a clear and compelling manner.
Essential Duties & Responsibilities:
Knowledge, Skills, and/or Abilities Required:
• Ability to prioritize and manage multiple projects simultaneously in a fast-paced and dynamic
environment
• Strong attention to detail and accuracy in managing compensation and benefits data and processes
Abilities:
• Ability to develop and execute long-term strategies for employee engagement, total rewards, and analytics
that align with organizational goals and drive positive outcomes.
• Proficiency in collecting, analyzing, and interpreting HR data to identify trends, patterns, and insights that
inform decision-making and enhance employee experience.
• Ability to work collaboratively with HR business partners, senior leadership, and cross-functional teams to
integrate analytics insights into HR initiatives and drive organizational success.
Educational/Vocational/Previous Experience Recommendations:
• Bachelor's degree in Human Resources, Business Administration, or related field
• 5+ years of experience in HR analytics, employee engagement, total rewards, or related areas.
• Strong proficiency in data analysis tools (e.g., Excel, Tableau, Power BI) and HRIS systems.
• Excellent communication skills with the ability to present complex data in a clear and concise manner.
• Proven track record of driving impactful HR initiatives through data-driven insights.
• Global HR experience and familiarity with international benefits and compensation practices is a plus
Working Conditions:
• Ability to travel globally as needed, 0-10%
• Onsite/Hybrid in Tampa
ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.
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