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End User Computing Specialist

Amsterdam, NLD

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

 

 

General Summary:

The End User Computing Specialist provides essential support to our Internal IT team, ensuring our Amsterdam office and global colleagues operate efficiently and without technical friction. This role involves close collaboration with cross-functional teams to solve IT issues in a proactive and responsive manner.

Essential Duties and Responsibilities:

  • Serve as the primary point of contact for IT-related issues across our Amsterdam office and global colleagues.
  • Receive, prioritize, and resolve reported IT tickets and issues in a timely manner.
  • Escalate complex issues to senior IT specialists as needed.
  • Document all steps taken to resolve tickets, maintaining clear and comprehensive records.
  • Build and maintain strong, collaborative relationships with all colleagues.
  • Stay up-to-date on IT trends and technologies, contributing to and updating our internal knowledge base.
  • Mentor and assist in training new team members.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To succeed in this role, you should demonstrate the following:

  • Exceptional customer service skills with a keen attention to detail.
  • Ability to work independently and manage routine technical procedures effectively.
  • Be a strong team player, capable of building positive and collaborative relationships in a diverse, international environment.
  • Proven experience in troubleshooting and repairing laptop and desktop hardware.
  • Ability to identify and resolve common IT problems, and research solutions for more complex issues.
  • Familiarity with PowerShell scripting.
  • Practical knowledge of:
    • Microsoft Active Directory
    • VoIP phone systems
    • VMWare
    • TCP/IP networking and VLAN concepts
    • Windows 10 and macOS

Educational/Vocational/Previous Experience Recommendations:

  • A relevant vocational or secondary education (e.g., MBO or HBO).
  • 3+ years of relevant professional experience.
  • Relevant industry certifications are a valuable asset.

Working Conditions:

  • Onsite/Hybrid/Remote depending on location
  • 0-10% travel may be required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

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