Partner Success Specialist

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

 

 

• Provides support to the cross-functional teams, with a high attention to detail•• Researches, analyzes, and documents findings•• May influence others within the Partner Success team through the explanation of facts, policies, and practices•• Ensures that partners derive maximum value from their investment in the ConnectWise platforms, utilize all of their licenses, identifies new opportunities, and collaborates with other ConnectWise stakeholders to ensure adoption and a successful renewal •• Builds and nurtures relationships across accounts to solidify our partnership and commitment to the partners while penetrating the account deeper •• Effectively networks within accounts in order to help partners achieve their objectives •• Monitors partner usage data, health indicators, maturity score, renewal dates, and growth opportunities to translate into strategies for success •• Evangelize the capabilities of ConnectWise across the entire platform •• Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs •• Identifies risks to the partner and looks to resolve to help the partner achieve their stated business goals •• Navigates customer organizational structures to identify and build relationships with executives and stakeholders

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.