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VP, IT Delivery

US-Remote

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

 

 

General Summary:

The Vice President of IT Delivery is responsible for leading a global team of experienced professionals and managers focused on the IT Delivery strategy for innovation through IT. This role supports program managers and business leaders to deliver functionable and consumable IT products and services across the organization.

Essential Duties and Responsibilities:

  • Sets goals and objectives for multiple teams for achievement of operational results
  • Acts as a department leader while establishing and implementing strategies that have short to mid-term impact on the business results in alignment with the functions objectives
  • Functions as the SME of the IT team and provides updates and communication to Executive Leadership
  • Manages experienced professional and management level colleagues
  • Develops plans and talent required to optimize the execution of the IT team’s strategies
  • Manages, mentors, and coaches to develop a collaborative and dynamic team
  • Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
  • Champion an AI-first approach and promote adoption of AI, Agile, and IT Delivery principles across the enterprise
  • Defuse conflicts, secure consensus, and clarify ambiguous technical or business use cases
  • Lead IT Steer-Co and organize IT structures aligned with business functions and value streams
  • Develop and manage IT intake, prioritization, and portfolio processes for visibility and impact measurement
  • Establish delivery models in JIRA/Azure DevOps, including dashboards, scoring metrics, and continuous integration principles
  • Partner with IT leaders to define release processes, composable architecture strategy, and cadence communication
  • Work with Product Owners/Managers on backlog structuring and requirements gathering
  • Collaborate with business partners to anticipate innovation needs and integrate them into IT’s roadmap
  • Directly manage strategic initiatives and track IT accomplishments
  • Improve delivery velocity and quality across IT teams
  • Ensure governance, compliance, and security are embedded in development stages

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

  • Exceptional leadership and customer service skills
  • Ability to effectively communicate complex problems and information that is understandable to colleagues cross-functionally
  • Willingness to work in a team environment
  • Strong organizational skills to give the team direction
  • Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external facing events
  • Excellent presentation and communication skills
  • 8+ years of experience in IT delivery and/or program management in complex and challenging business environments, using Agile frameworks
  • 5+ years of hands on and direct experience with JIRA / Azure DevOps (ADO)

Educational/Vocational/Previous Experience Recommendations:

  •  5+ years of Managerial experience

Working Conditions:

  • Onsite/Hybrid/Remote depending on location
  • Some travel required

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at talentacquisition@connectwise.com or 1-800-671-6898.

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