Claim Consultant

Department: Claim Consulting Services Department

Job Summary: Responsible for providing exceptional claims and risk management customer service to construction industry clients of Conner Strong & Buckelew. The Claim Consulting Services Department services clients from disciplines including Construction, OCIP/CCIP (Wrap-ups), Manufacturing, Life Sciences, Public Entity, Education, Social Services, Hospitality & Gaming, Real Estate and Professional Services, with a primary focus on construction-related accounts.

Principal Responsibilities

• Serve as an integral member of the client’s construction claim & risk management team.
• Act as a liaison between construction clients and carriers, wholesalers, and TPAs.
• Develop and negotiate specific “Claim Service Plans” tailored to construction clients, including special claim servicing requirements unique to construction projects.
• Build strong relationships with contractors, developers, public entities, and construction industry stakeholders.
• Provide client advocacy to ensure optimal outcomes for construction claims.
• Conduct detailed analysis of each construction claim for financial impact to client and company, including large verdict exposure claims and excess escalation.
• Manage multiple lines of coverage for construction projects, including Builders Risk, General Liability, Auto Liability, Workers’ Compensation, Property, Wrap-up claims (OCIP/CCIP), and more.
• Act as subject matter expert on construction claims issues, including NY Labor Law 240/241, tender strategy, risk transfer, and traditional insured disputes. (See Ideal Experience below)
• Work independently and make decisions based on advanced construction claims expertise.
• Collaborate closely with Account Team members, Senior Account Executives, Account Executives, Account Managers, CSRs, and Production personnel.
• Provide Account Team with pre-renewal and new business claim materials for construction accounts, including data analysis and wrap-up claim reporting.
• Accompany Account Team members on prospect calls as needed for construction clients.
• Position may require overnight travel, including site visits to construction projects.
• Liaise for Conner Strong & Buckelew with carriers, wholesalers, TPAs, and outside vendors serving the construction industry.

Other Functions

• Maintain up-to-date knowledge of industry trends, coverage changes, and construction insurance developments.
• Works on and manages special construction claims projects, including but not limited to OCIP/CCIP wrap-up
• Update Claim Consultant Service Plan calendars.
• Provide back-up support to other consultants as needed.
• Other duties as assigned.

Ideal Experience (Construction Focus)

• NY Labor Law 240/241 claims management
• Traditional insured dispute resolution in construction
• Tender strategy for construction risk transfer
• Management of wrap-up claims (OCIP/CCIP)
• Handling excess escalation in construction claims
• Large verdict exposure claims in construction litigation
• Builders Risk claim expertise
• OCIP/CCIP (Wrap-up) program claims administration

Preferred Experience

• 7+ years of property and casualty claims experience (brokerage, carrier, TPA, or law firm environment preferred)
• Experience managing complex casualty claims, including general liability, auto liability, workers’ compensation, and property losses
• Construction claims experience strongly preferred (contractors, developers, builders risk, wrap-ups, OCIPs/CCIPs)
• Strong knowledge of insurance policies, coverage interpretation, indemnity, additional insured issues, and risk transfer
• Experience with litigated claims and collaboration with defense counsel
• Ability to evaluate claim exposure, reserves, and settlement strategy
• Strong negotiation and problem-solving skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced client-focused environment
• Strong presentation skills and confidence interacting with senior client executives

Ideal Candidate Profile

• Strategic thinker focused on outcomes beyond claim administration
• Strong business acumen with understanding of client’s risk and operational objectives in construction
• Calm and confident managing high-emotion, high-stakes construction claims
• Highly organized, detail-oriented, and proactive, particularly on complex construction projects
• Collaborative team player who can work independently
• Takes ownership, builds relationships, and delivers exceptional client experience

Preferred Background

• Complex claims professional from a major carrier, brokerage, TPA, or consulting environment
• ARM, AIC, CRIS, CPCU, SCLA, or similar insurance designations a plus (CRIS preferred for construction)
• Experience with large commercial construction accounts preferred

Requirements

• Bachelor’s Degree preferred or equivalent work experience.
• Minimum 7 years of insurance industry experience in claims and/or risk management positions.
• Working knowledge of MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Must be flexible and available as needed to address urgent construction claims.
• Must stay abreast of changes in the insurance industry and construction risk landscape.
• Must be able to travel to construction sites as required.
• Must be organized, detail-oriented, and possess a positive attitude.
• Excellent oral and written communication skills.
• Self-motivated with ability to work independently.
• Excellent analytical and problem-solving skills.
• Authorized to work in the United States on a full-time basis without Company sponsorship.

Specialized Knowledge or Licenses

• Valid Property & Casualty License
• Pursuit of Risk Management Degree, CPCU, AIC, CRIS, ARM designations preferred
• Valid Driver’s License

Compensation

Salary for this position ranges from $110,000.00 - $150,000.00. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, and education. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

Qualifying positions will also be eligible for comprehensive benefits, such as participation in family medical and dental insurance programs, 401K plan, and PTO.

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Must be authorized to work in the United States on a full-time basis without Company sponsorship.

Conner Strong & Buckelew is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, gender, affectional or sexual orientation, gender identity or expression, national origin, ancestry, nationality, age, disability (physical or mental), marital or domestic partnership or Civil Union status, pregnancy, family medical history or genetic information, atypical cellular or blood trait, military service or any other status protected by law.