Technology Support Engineer

Connexure is a software company serving the self-funded medical benefits ecosystem. Our software helps stop loss carriers, brokers, and third-party administrators with quoting, underwriting, and administering stop loss policies. Our mission is to unify the self-funded medical ecosystem through integrated technologies, processes, and data insights. Our leadership team believes in a customer-centric approach to driving value and creating a network effect where the software becomes value-additive through stakeholder interoperability. We are looking for talented and motivated individuals who align with our vision and will support the next phase of growth.

Azure Cloud Engineer

We’re seeking an Technology Support Engineer for day-to-day management of our Azure environment. The role bridges traditional infrastructure (networking, hybrid identity, storage, DR) with modern cloud engineering. You’ll partner with Lead Cloud Engineer, Security, DEVOPS, and Application Development to deliver secure, scalable, and cost-efficient platforms.

Reports to:                                         VP, Cloud Engineering & Cybersecurity

FSLA Exemption:                              Exempt

Position Location:                             Atlanta, GA (Hybrid: 3–5 days onsite; remote as needed)

Team & Client Leadership

• Serve as the primary contact for client communication, escalations, and status reporting.
• Participate in regular team meetings, communicate departmental goals, and ensure alignment with service level agreements (SLAs).

Cloud Infrastructure & Engineering

• Design, deploy, and maintain Azure resources: VNets, subnets, VPN Gateways, ExpressRoute, Azure Firewall, NSGs, load balancers, Application Gateway, Azure FrontDoor, Bastion, Private Endpoints, Private DNS.
• Configure and manage VMs, Storage Accounts, Shared Disks, Azure SQL (PaaS), Key Vault, and data-at-rest encryption.
• Implement and test high availability, disaster recovery, and backup solutions (e.g., Recovery Services Vault) with defined RPO/RTO.
• Support integrations with Logic Apps, Data Factory, Event Hub, Log Analytics workspaces, Automation Accounts, Azure Monitor.
• Plan and execute workload migrations from on-premises to Azure with minimal downtime.

Identity, Access & Security

• Manage Entra ID (Azure AD), Azure AD Domain Services, AAD Connect, App registrations, Service Principals/Managed Identities, and Role-Based Access Control (RBAC).
• Enforce least-privilege access, secure secrets with Key Vault, and ensure TLS/SSL best practices.
• Ensure compliance with internal policies and industry standards; collaborate with Security on reviews and audits.

Automation, Governance, Cost & Compliance

• Define and enforce governance: RBAC, Azure Policy, tagging, subscription/resource hierarchies.
• Automate environment provisioning across Dev/QA/UAT/Prod; implement FinOps cost governance, rightsizing, budgets, and alerts.
• Understanding of HIPAA, HITECH, SOC2 and HiTrust

End-User & Platform Support

• Define and enforce governance: RBAC, Azure Policy, tagging, subscription/resource hierarchies.Deliver Tier 1 and Tier 2 support to internal users, resolving issues related to laptops, and mobile devices.
• Support and troubleshoot Microsoft 365 (M365) applications, including Outlook, Teams, OneDrive, and SharePoint.
• Perform basic identity and access management tasks such as password resets and group membership updates via Azure AD.
• Assist with routine onboarding/offboarding procedures, including configuring user access and device setup.
• Log, track, and document incidents and service requests using the organization's ITSM/ticketing platform.

Qualifications 

• Education: 
• Bachelor’s or associate degree in information systems or a related field, or equivalent work experience.
• Experience:
• 7–10 years in IT support, including 3–5 years in a Azure role.
• Proven experience leading IT helpdesk operations and leading customer-facing teams.
• Familiarity with infrastructure, networking, security protocols, and application support.
• Experience in project management, risk assessment, and team performance evaluation.
• Technical Skills:
• Strong knowledge of Windows 10/11, Office 365, Intune, Azure and Microsoft Teams.
• Experience with incident/change/problem management tools and methodologies.
• Familiarity with AV support, inventory management, and CRM systems.
• Soft Skills:
• Strong leadership and communication skills.
• Customer service-oriented mindset.
• Ability to multitask, prioritize, and solve problems effectively.
• Team player with a positive, proactive attitude.

WORK ENVIRONMENT

Requesting 3-5 days in the Atlanta office alongside the Leadership team. Remote work is permitted on an as-needed basis throughout the year. Flexibility with schedule around general business hours. Must have reliable internet and familiarity with digital platforms.

JOB DESCRIPTION DISCLAIMER

This job description is intended to describe the nature and level of work being performed by individuals assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job. Job descriptions may also be rewritten periodically to reflect any changes in the position’s duties and responsibilities. All employees are expected to help ensure that their job descriptions are accurate and current, reflecting the work that is being done.