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Revenue Operations Systems Manager

Waltham, MA or Remote, US

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.  Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

The Revenue Operations team is seeking an operational all-star to serve as an important bridge, connecting with our GTM teams across Sales, Success, Marketing, and Enablement. The Revenue Operations Systems Manager will play a critical role in cross-functional initiatives and projects, from inception to completion, by identifying both short-term and long-term enhancements in our operational processes. If you're looking for an area to grow, strategize through data analysis, and see your impact as an analyst on a daily basis, then this role is for you!

 

What you’ll do:

  • Drive operational excellence across GTM functions by implementing and overseeing efficient revenue processes.
  • Collaborate with Marketing, Sales, and Customer Success stakeholders to analyze challenges, optimize processes, and build solutions that support business growth.
  • Design and implement advanced Salesforce configurations, including flows, validation rules, and complex assignment rules to solve complex business problems.
  • Troubleshoot and resolve system issues and support day-to-day operational requests using a JIRA ticketing system.
  • Define and document processes and standard operating procedures for the GTM organization. Create and maintain technical documentation to support new or updated solutions.
  • Build and maintain reports and dashboards to support various GTM teams. Maintain Salesforce data integrity, ensure the accuracy of key reports, and develop and maintain integrations between Salesforce and third-party systems to ensure seamless data flow. 
  • Identify opportunities to drive revenue growth through go-to-market strategies, customer lifecycle optimization, and operational efficiencies throughout the customer’s journey.
  • Support Revenue Teams in reaching their goals across multiple geographies

Who you are:

  • Minimum of 5+ years of related experience in revenue operations, sales operations, marketing operations, or general business operations. Prior experience in a SaaS environment is highly preferred.
  • Minimum 2 years of Salesforce administrative experience and  Salesforce Certified Administrator certification are required; additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder, Business Analyst, etc.) and/or certifications in related business systems are preferred. 
  • Bachelor’s Degree in Business Administration or a related field; prior experience supporting operations and systems for GTM teams across various international regions is strongly preferred.
  • Ability to create technical and process documentation to support new functionality or process enhancements.
  • Advanced proficiency in Microsoft Excel or another business intelligence (BI) or analysis tool is preferred.
  • Strong analytical, process design, problem-solving, and project management skills.
  • Strong communication and interpersonal skills with proven ability to collaborate with a variety of business stakeholders to understand their needs and communicate updates/solutions.
  • Self-starter with the ability to manage multiple priorities concurrently.
  • Knowledge of sales methodologies and metrics, as well as experience working with B2B SaaS sales teams (including BDRs and sellers), is strongly preferred.
  • Knowledge of B2B SaaS marketing metrics and best practices is strongly preferred.
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Full Time Employees

$81,200 - $101,500 USD

Why You’ll Love Us:

  • We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. 
  • Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
  • You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
  • A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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