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People Operations Generalist

Hybrid Waltham, MA

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.  Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

We have an opening for a People Operations Generalist who will be a dynamic contributor, responsible for delivering comprehensive HR support and driving impactful people programs.

*This is a flexible hybrid role 2 to 3 days in our Waltham and/or Boston office per week

 

What you’ll do:

Operational Excellence & Support:

  • Troubleshoot day-to-day HR needs and inquiries, acting as the initial point of contact for employees and managers.
  • Efficiently escalate critical gaps or complex issues to appropriate HR stakeholders for resolution.
  • Support the administration of employee benefits and compensation programs.
  • Manage employee relations issues, including documentation and support for disciplinary actions.

Compliance and Human Resources Expertise: 

  • Coordinate leave of absence programs between a third party administrator, employees, and their management teams for compliant LOA management that supports employees and business needs
  • Administer employer sponsored visa programs and immigration management; able to effectively coordinate between the business and a 3rd party immigration vendor + law firm
  • Ensure compliance with Department of Labor (DOL) regulations by articulating working requirements and translating policy into actionable practices to mitigate risk and optimize business outcomes.

Employee & Manager Enablement:

  • Collaborate with the Talent Development team in the launch of new HR programs, clearly articulating the "how, when, and why" for adoption and outlining support channels.
  • Provide ongoing training and enablement to ensure consistent utilization and understanding of HR tools and processes.
  • Continuously monitor and maintain the quality of HR processes and resources.

Strategic Contribution & Decision-Making:

  • Develop and refine orientation plans to ensure a smooth and welcoming onboarding experience for new hires.
  • Advise on and manage exceptions to hiring timelines, balancing efficiency with business needs.
  • Identify and implement process improvements for critical HR workflows, such as leave of absence administration.
  • Prioritize daily and project-based HR tasks effectively to meet organizational objectives.

Belonging & Inclusion:

  • Actively support and contribute to Constant Contact's Belonging and Inclusion initiatives, including D&I events and programs.
  • Ensure that our belonging and inclusion efforts are consistently integrated and clearly communicated across all onboarding processes and ongoing employee programs/experiences.

Leveraging Technology:

  • Integrate and leverage novel tools and AI, specifically self-service HR Inquiry tools, into your daily workflows to enhance efficiency and work smarter.
  • Act as an advocate and trainer for employees in utilizing self-service HR platforms, maximizing their adoption and utility.

 

Who You Are:

You are a highly empathetic and organized HR professional with a passion for creating an exceptional employee experience.

Experience & Background:

  • 5+ years of progressive Human Resources experience in a generalist capacity.
  • Proven experience with employee relations, including warning and documentation processes.
  • Demonstrated understanding and experience in benefits, and compensation administration.
  • Demonstrated understanding and experience in the coordination of state leave, FMLA and disability benefits with a third-party provider
  • Experience in developing and delivering training and communication materials.

Skills & Competencies:

  • You consistently prioritize the needs of employees, demonstrating empathy, active listening, and a commitment to their well-being and success.
  • An understanding of and commitment to supporting Belonging and Inclusion initiatives, ensuring equitable and inclusive practices across employee programs.
  • Meticulous attention to detail and strong organizational skills to manage multiple tasks, priorities, and deadlines.
  • Demonstrated ability to effectively utilize and champion self-service HR Inquiry tools and other AI-powered solutions to optimize HR operations (e.g., leveraging AI for data analysis, communication drafting, or process automation).
  • Experience with Excel/Google Sheets to ensure data integrity and make your work efficient 

#LI-HK1 #LI-Hybrid

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Full Time Employees

$80,000 - $95,000 USD

Why You’ll Love Us:

  • We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. 
  • Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
  • You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
  • A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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