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AI Solutions Engineer

Waltham, MA; Remote (US); Waterloo, CA

At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams.  Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!

What You'll Do:

  • Design and Build AI Agents: Develop AI-powered agents and automation tools to optimize internal processes, improve decision-making, and enhance employee productivity.
  • Prototype & Experiment: Rapidly test and iterate on generative AI applications (e.g., using LLMs, embeddings, or fine-tuning models) to solve real business challenges.
  • Collaborate Cross-Functionally: Partner with business leaders to identify use cases, scope technical requirements, and integrate solutions with internal systems.
  • Data Analysis & Modeling: Use statistical and machine learning techniques to extract insights, model behaviors, and inform strategic recommendations.
  • Evaluate & Scale: Measure the impact of deployed AI tools, refine models, and guide the adoption of successful pilots across the organization.
  • Stay Ahead of AI Trends: Track emerging technologies in generative AI, automation, and data science, recommending how Constant Contact can strategically leverage them.

Who You Are:

Required Skills & Experience

    • 3+ years of experience in Data Science, Machine Learning, or a related technical field.
    • Proficiency with Python and libraries such as pandas, scikit-learn, PyTorch, or TensorFlow.
    • Experience working with Large Language Models (LLMs) (e.g., OpenAI, Anthropic, or Hugging Face frameworks).
    • Proven ability to build and deploy end-to-end AI or automation solutions (e.g., chatbots, process automation, internal copilots).
    • Strong analytical skills and ability to communicate technical concepts to business stakeholders.
    • Entrepreneurial mindset and comfort working in a fast-paced, cross-functional environment.

Preferred Qualifications

    • Experience using APIs and orchestration tools to connect AI agents with business systems (e.g., Salesforce, Jira, internal databases).
    • Experience working with SQL databases.
    • Familiarity with prompt engineering, RAG (retrieval-augmented generation), or fine-tuning LLMs.
    • Experience in SaaS, marketing technology, or digital platforms.

The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.

Pay Transparency - All Full Time Employees

$114,500 - $137,400 USD

Why You’ll Love Us:

  • We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. 
  • Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
  • You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
  • A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact talentacquisition@constantcontact.com.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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