Design Center Assistant Manager

The Design Center Assistant Manager is a new role responsible for driving daily sales execution, pipeline rigor, and customer follow-through within the Design Center. This role blends hands-on selling with sales floor leadership to ensure consistent performance against revenue goals while maintaining premium showroom and CX standards. 

Partnering closely with the Design Center Manager, the Assistant Manager owns day-to-day activities, coaches the team to performance, and ensures disciplined execution across opportunities, quotes, projects, and follow-up. 

Sales & CX Leadership 

• Own daily opportunity passing, ensuring completion, accuracy, and proper ownership 

• Enforce follow-up completion standards at 24 hours, 48 hours, and 1 week 

• Ensure quote and estimate accuracy and on-time completion to support conversion and project success 

• Lead weekly project and pipeline reviews to maintain momentum, identify risks, and drive next steps 

• Drive performance against all sales goals, including response times, lead flow, project goals, revenue, and cross-selling 

• Provide ongoing coaching, performance feedback, and support formal improvement plans (PIPs) when needed 

• Serve as training coordinator, reinforcing sales process, tools, and best practices through on-the-job coaching 

• Maintain strong connectivity to the sales team, ensuring product participation in meetings and alignment across sales, CX, and project execution 

Client & Business Responsibilities 

• Serve as a Master Design Coordinator, taking clients as needed and modeling best-in-class consultative selling 

• Build relationships with designers, builders, and partners to drive traffic and new business 

• Support showroom events, launches, and promotions as sales-driving opportunities 

• Ensure the showroom consistently reflects brand, visual, and CX standards 

Operations & Standards 

• Support inventory accuracy, ordering, receiving, and stocking as needed 

• Assist with sales transactions, reporting, and administrative tasks 

• Ensure adherence to company policies, procedures, and operational standards 

Leadership Expectations 

• Act as the sales floor leader in the absence of the Showroom Manager 

• Support staffing coverage as needed to ensure consistent sales execution and CX 

• Set clear expectations, drive accountability, and lead with a coaching mindset 

Success Measures 

• Accurate, active, and well-managed opportunity pipeline 

• Consistent follow-up and response-time compliance 

• On-time, accurate quotes and estimates 

• Achievement of sales, revenue, and cross-sell goals 

• Strong project execution and conversion 

• Visible, credible sales leadership on the showroom floor 

EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.

OTHER DUTIES
Please note:  this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

PRIVACY NOTICE
We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.

This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.

By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.