VIP IT Support Analyst

We are seeking a senior, hands-on role responsible for the complete technology environment of a CEO, executive team, and their families across 5+ private residences and 6+ offices in EMEA and Singapore. The role requires full ownership of IT infrastructure, devices, connectivity, and physical security technology ensuring guaranteed continuity under any operational conditions.

Key Responsibilities

• Maintain seamless, continuously validated technology environments across all locations: laptops, tablets, mobile devices, monitors, AV equipment, and Zoom Rooms. Deliver expert support for Microsoft 365, Teams, Zoom, Windows, macOS, and mobile devices.
• Design, deploy, and manage multi-site network infrastructure including LAN/WAN, managed switches, Wi-Fi, firewalls, and network segmentation.
• Configure and support satellite connectivity (Starlink) for maritime and remote locations.
• Manage physical security technology: CCTV, IP cameras, NVR systems, and access control across all managed properties.
• Provide on-demand support to executive family members on personal devices and home office setups.
• Handle physical setup and installation of technology equipment at residences and ensure fully operational, secure technology setups during business travel — including hotels, vehicles, and yachts.
• Manage all IT assets across locations: device inventories, software licenses, and subscriptions, with proactive refresh cycles.
• Implement and maintain cybersecurity controls appropriate to high-value individuals: endpoint protection, MDM, firewall configuration, anti-malware, and secure VPN.
• Conduct proactive testing of all equipment and conferencing systems ahead of meetings and events.
• Maintain current documentation of system configurations, operational procedures, and issue resolutions across all locations.
• Be available on-call for urgent support outside business hours under a structured on-call arrangement.

Professional Qualifications

• Proven experience providing direct IT support to C-suite or VIP principals with personal accountability for their technology environment.
• Hands-on network engineering competency: routing, switching, Wi-Fi, firewall management, VPN, and multi-site WAN.
• Proficiency in Windows, macOS, iOS, Microsoft 365, and Zoom. Ability to quickly learn new technologies and software stacks.
• Practical experience with Starlink or equivalent satellite connectivity platforms.
• Familiarity with physical security systems: IP CCTV, NVR/DVR, and access control.
• Solid understanding of endpoint security, backup, and recovery in high-value individual contexts.
• Ability to own technical problems end-to-end without reliance on external vendors for routine issues.
• Fluency in English required; German, Russian, or Turkish is an advantage.
• Demonstrated discretion and professionalism in confidential personal and executive environments.

Travel and Other Requirements

• Frequent international travel required, including on short notice; valid passport mandatory.
• Primary travel destinations: Singapore, Germany, Italy, Switzerland, Turkey, Serbia, Bulgaria.
• Must pass comprehensive background screening as a condition of employment — including criminal record check and professional references — conducted in accordance with applicable law.
• Five-year contract with renewal options.