Associate Director, Customer Data Platforms & Analytics Engineering

WHO WE ARE

Consumer Reports is an independent, nonprofit organization dedicated to a fair and just marketplace for consumers. Our team is made up of truth tellers, change agents, and consumer advocates who investigate and build coalitions to fight for fairness and justice in the marketplace for consumers. We leverage our evidence-based approach to demand safer products, a healthier environment, and equitable services for everyone. 

Our mission starts with you. We offer medical benefits that start on your first day as a CR employee that include behavioral health coverage, family planning and a generous 401K match. Learn more about how CR advocates on behalf of our employees.

OVERVIEW

Consumer Reports (CR) is an 88-year-young, non-profit, with a mission to create a fair and just marketplace for all, focusing on Safety, Sustainability, Financial Fairness, and Digital Rights. The organization is on a multi-year journey to transform how we use Data and AI more strategically. Customer Data is at the heart of our ability to understand, engage, and empower consumers — enabling us to drive personalized experiences responsibly.

As Associate Director, Customer Data Platforms and Analytics Engineering, you will be responsible for implementing and operationalizing the evolution of Consumer Reports' Customer Data Platforms (CDPs), Analytics Engineering & Business Intelligence capabilities for analysis-ready datasets, reports, and services to augment decision-making, drive customer acquisition/retention, and power personalization initiatives. This role will report to the Director of the team while mentoring and managing others. 

If you're passionate about turning data into impact and building scalable customer data solutions, we’d love to hear from you!

This is a remote position. This position is not eligible for sponsorship.

How You’ll Make An Impact

As Associate Director, Customer Data Platforms & Analytics Engineering, you will play a pivotal role in modernizing our customer data platforms and driving personalization solutions. This is a hands-on leadership role where you will develop, optimize, and scale data capabilities while mentoring engineers and ensuring high-quality, analytics-ready data.

On a daily basis, you’ll roll up your sleeves to move our mission forward through hands-on execution, managing a high performing team to drive impact in the following areas:

• Customer Data Platforms (CDPs): Develop, maintain, and optimize CDPs to collect, unify, enrich, and activate customer data across multiple channels—enabling a 360-degree customer view to support product and marketing initiatives.
• Analytics Engineering: Build and optimize scalable data pipelines across lakehouses, data warehouses, and curated data marts, ensuring clean, high-quality, and analytics-ready datasets that serve diverse organizational needs.
• Personalization: Leverage first-party data and behavioral segmentation to drive tailored consumer experiences and power data-driven personalization strategies across digital products and marketing channels.
• Business Intelligence (BI): Build and maintain BI platforms and tools, ensuring seamless integration of curated datasets to support data-driven decision-making across teams

ABOUT YOU

You’ll Be Highly Rated If:

• You have the right foundation. You hold a Master’s degree in a STEM field and bring at least 7 years of experience in Customer Data Platforms (CDPs), including 3+ years of managing high-performing teams.
• You can code with the best. You have deep expertise in Python, SQL, and Unix Shell Scripting, leveraging them for data transformation, automation, and analytics engineering.
• You’re fluent in Analytics and BI architecture. You have comprehensive experience in building and scaling large-scale data warehouses and lakes (Databricks, Snowflake) on cloud platforms (AWS), designing ETL/ELT pipelines, and developing BI platforms (Tableau, Domo, D3, etc.)
• You communicate with impact. You translate complex technical data concepts into actionable business insights, making them understandable for both technical and non-technical stakeholders.

You’ll Be One Of Our Top Picks If:

• You have experience with AI-driven personalization, leveraging machine learning models, recommendation systems, and behavioral analytics to power real-time, hyper-personalized experiences.
• You have working knowledge of the emerging data privacy landscape, including data privacy laws, regulations (e.g., GDPR, CCPA), and privacy-by-design principles to balance compliance and innovation.

FAIR PAY AND A JUST WORKPLACE

At Consumer Reports, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation.The target salary range for this position is $185K-$195K. It is anticipated that most qualified candidates will fall near the middle of this range. Compensation for the successful candidate will be informed by the candidate’s particular combination of knowledge, skills, competencies, and experience.

Consumer Reports is an equal opportunity employer and does not discriminate in employment on the basis of actual or perceived race, color, creed, religion, age, national origin, ancestry, citizenship status, sex or gender (including pregnancy, childbirth, related medical conditions or lactation), gender identity and expression (including transgender status), sexual orientation, marital status, military service or veteran status, protected medical condition as defined by applicable state or local law, disability, genetic information, or any other basis protected by applicable federal, state or local laws.  Consumer Reports will provide you with any reasonable assistance or accommodation for any part of the application and hiring process.