Product Analyst--Ask CR

WHO WE ARE

Consumer Reports is an independent, nonprofit organization dedicated to a fair and just marketplace for consumers. Our team is made up of truth tellers, change agents, and consumer advocates who investigate and build coalitions to fight for fairness and justice in the marketplace for consumers. We leverage our evidence-based approach to demand safer products, a healthier environment, and equitable services for everyone. 

Our mission starts with you. We offer medical benefits that start on your first day as a CR employee that include behavioral health coverage, family planning and a generous 401K match. Learn more about how CR advocates on behalf of our employees.

OVERVIEW

We’re looking for a mission-minded product analyst to join our Innovation Lab Product R&D Team—a fast-moving, cross-functional group responsible for building AskCR. 

AskCR is a pro-consumer, expert-backed AI that offers advice using CR’s trusted information. We areone of the only AI-powered experiences backed by over 100 human experts, and incentivized to deliver on a consumer-first mission.

As the Product Analyst on the AskCR team, you’ll play a critical role in shaping and scaling an AI product rooted in institutional integrity, human expertise, and consumer protection. You’ll create workflows and internal tools that spark a two-way feedback loop between CR’s experts and our audience—transforming expert insights into new product priorities, and user insights into actionable guidance for our researchers and journalists. You’ll wield qualitative, quantitative, and program management skills to unlock insights from conversational data, user feedback, and product usage data at scale.

Your work will ensure AskCR grows and succeeds against an increasingly saturated backdrop of AI answer engines and shopping tools, all while remaining trustworthy, differentiated, and fiercely pro-consumer. It’s a rare opportunity to work on an in-market, purpose-driven product connecting dots between users, experts, and product teams.

This is a remote position and is not eligible for sponsorship.

Learn more about what we're building in our Innovation Lab.

How You'll Make An Impact

As a Product Analyst focused on AskCR, you will:

• Analyze: Develop novel analytic workflows that extract insights from conversational data, user interactions, and usage/performance, with the ultimate goal of sharpening our product roadmap and product vision.
• Automate: Write scripts to turn your analytic workflows into scalable, automated processes—freeing you up to dig deeper and develop your next analysis.
• Democratize: Build relationships with CR’s content and testing teams to understand their needs and how product data can help them achieve their goals. Create dashboards and reporting tools that deliver the right insights to the right audiences at the right time; communicating and clarifying analytic requirements along the way.
• Operate: Support our trust & safety operations, monitoring conversations and escalating policy or quality concerns.

ABOUT YOU

You’ll Be Highly Rated If:

• You have strong analytical skills across both words and numbers. You’re as comfortable interpreting the qualitative nuance of consumer-to-AI conversations as you are writing structured queries to find patterns and anomalies in usage data.
• You bring a proven ability to thrive while learning new tools. You may be an expert in certain analytic platforms—SQL, Databricks, Adobe, LLMs, or others—but you also pick up new tools quickly. You know today’s best solution might be replaced within a year, and you’re always seeking the most effective techniques for emerging problems.
• You can turn a critical eye toward data. You recognize noise and limitations, and understand that real-world data is often incomplete or messy. You know when to draw conclusions—and flag caveats—based on what’s available.
• You have strong communication skills. You engage fluently with both technical and nontechnical audiences, and excel at writing, presenting, and visualizing data.

You'll Be One of Our Top Picks If:

• You have exceptional data-driven communication skills. Storytelling with data—whether verbal, written, or visual—is one of your superpowers.
• You have hands-on experience using AI tools and LLMs in consumer or enterprise settings, with a nuanced understanding of their utility and limitations.
• You have a systems mindset. You understand the limitations of datasets and analytic methods, and can diagnose or suggest improvements at the systems level (teams, tooling, processes). You see both the forest and the trees.
• Your bring an Interest in consumer advocacy.
• You believe in building technology that earns trust and serves the public good.

FAIR PAY AND A JUST WORKPLACE

At Consumer Reports, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation informed by location, as well as the candidate’s particular combination of knowledge, skills, competencies, and experience. It is expected that most qualified candidates will fall near the middle of the posted salary range. We have three locations: Yonkers, NY, Washington, DC and Colchester, CT.

Salary ranges

• NY/California: $120K-$135K annually
• DMW/Massachusetts: $115K-$130K  annually
• Colchester, CT and additional approved CR locations:  $95K-$110K

Consumer Reports is an equal opportunity employer and does not discriminate in employment on the basis of actual or perceived race, color, creed, religion, age, national origin, ancestry, citizenship status, sex or gender (including pregnancy, childbirth, related medical conditions or lactation), gender identity and expression (including transgender status), sexual orientation, marital status, military service or veteran status, protected medical condition as defined by applicable state or local law, disability, genetic information, or any other basis protected by applicable federal, state or local laws.  Consumer Reports will provide you with any reasonable assistance or accommodation for any part of the application and hiring process.