OVERVIEW CR’s Internal Communications team leads the strategy that informs, engages, and inspires employees, fosters brand ambassadorship, and moves CR forward.  We are seeking a strategic and execution-oriented Internal Communications Program Manager to manage a comprehensive internal communications strategy at a pivotal moment in CR’s 90-year history.  The Internal Communications Program Manager will lead the planning and delivery of enterprise communications across multiple channels, ensuring clear, consistent messaging aligned to CR’s strategy and priorities. Reporting to the Senior Director, Communications, the ideal candidate brings a deep understanding of internal communications and change management as CR evolves.  Success in this role depends on strong collaboration in a highly matrixed organization, with a clear understanding of when to lead, when to advise, and how to partner effectively with senior leaders and cross-functional teams.  This is a hybrid position. The successful candidate must reside within 75-miles of our Yonkers headquarters. You must also plan to be in the office at least 25 percent of the time to manage communications activities.  This position is not eligible for sponsorship or relocation assistance.  How You'll Make An Impact CR is an independent, member-funded, nonprofit organization, Consumer Reports is a trusted partner to millions. You will develop efforts that inform, engage, and inspire our employees and foster brand ambassadorship to move CR forward at a dynamic time.    In this role you will: Develop and execute a comprehensive internal communications strategy.  Collaborate with leaders as both a thought partner and strategic doer to deliver enterprise communications (Town Halls, meetings, organizational announcements, change communications, etc.), balancing when to act urgently and when to act deliberatively. Coordinate communications in partnership with cross-functional teams (e.g., People & Culture, IT, Facilities) to ensure clarity and streamline delivery, taking ownership where appropriate and offering timely, actionable advice that facilitates independent execution. Design and implement human-centered, multi-channel communication experiences and campaigns to ensure hybrid workforce is motivated and aligned. Measure and analyze engagement data and employee feedback to assess effectiveness and continuously improve communications approach. Complete training and professional development requirements in a timely manner. ABOUT YOU You’ll Be Highly Rated If: You have the degree. Bachelor’s degree in communications, journalism, or related field is required. You have the experience. A minimum of five to seven years of internal communications experience, with demonstrated success driving employee engagement and supporting organizational change is required.  You know the tools of the trade. You have a strong understanding of internal communications best practices, digital platforms, and engagement tools, e.g, LumApps, Contact Monkey, Slack, Slido, and others You are comfortable providing strategic communications counsel to cross-functional partners and engaging with senior management. You are a team player who collaborates well with others in a highly matrixed organization. You act promptly and decisively to time sensitive communications matters. You are a strong communicator with exceptional written, verbal, interpersonal, and project management skills and the ability to persuade and influence others You have an analytical mindset and experience using data and feedback to inform strategy. You'll Be One of Our Top Picks If: You more than communicate change. You shape it, influence it and help others successfully navigate and adopt it. You are intellectually curious and demonstrate a commitment to continuous learning and actively seeking feedback. You understand your audience, designing communications that resonate with employees and foster connection in a hybrid environment. You keep commitments and act with integrity.  You accept responsibility. You demonstrate humility and authenticity, taking ownership when things go wrong without passing blame. You promote collaboration and inclusion.  FAIR PAY AND A JUST WORKPLACE At Consumer Reports, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation.The target salary range for this position is $120K-$130K. It is anticipated that most qualified candidates will fall near the middle of this range. Compensation for the successful candidate will be informed by the candidate’s particular combination of knowledge, skills, competencies, and experience.  We have three locations: Yonkers, NY, Washington, DC and Colchester, CT. We are registered to do business in and can only hire from the following states and federal district: Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Texas, Vermont, Virginia and Washington, DC.    

OVERVIEW Our Audience Development team operationalizes Consumer Reports’ mission to create a safer, fairer, and more transparent marketplace, ensuring our trusted, independent guidance is highly visible wherever people make decisions—across traditional search, answer engines, newsletters, CR’s app, alerts, and social and emerging platforms. In a time of information overload, misinformation, and peak distrust, this is more important than ever.  We’re looking for an experienced data detective, diplomat, and leader—the Associate Director, Audience Development will help drive audience strategy,  activating and nurturing discoverability, engagement, and conversion across onsite and offsite channels, organic and paid, working collaboratively, cross-functionally, or independently, as needed.  Reporting to CR’s Executive Managing Editor, you will act as the primary liaison for audience priorities and strategic alignment across CR divisions, spanning product management, marketing, and editorial, among others. This hybrid position with in-office collaboration (Yonkers and/or NYC) just once per month provides excellent flexibility.  This position is not eligible for sponsorship or relocation assistance. How You'll Make An Impact As Associate Director, Audience Development you will create and continually optimize organizational standards that will help CR’s digital presence evolve in parallel with consumer needs and the technical marketplace, helping humans, agents, and everything in between find and rely on our insights at critical conversion and connection moments.  Drive  CR’s audience strategy, evolving the integration of our discoverability strategy across all channels and platforms and in collaboration with all relevant divisions, Oversee  the Audience Development team, establishing technical, digital, and editorial best practices for excellence in both search results, answer engines, and nascent technologies Develop and maintain growth and optimization strategies across owned and distributed surfaces (web, app, Apple News, YouTube, Reddit, TikTok, Newsletters, etc.) in close collaboration with cross-functional teams, namely Marketing and Content Advise the Executive Managing Editor on defining and evolving audience KPI frameworks and roadmaps to measure short-term and long-term success Translate data into action: Help inform product roadmaps and editorial planning with specific and directional insights Establish cross-functional partnerships with Content, Product, Marketing, Analytics, Testing, Leadership, and other relevant teams to align on and elevate distribution, engagement, and optimization Advocate for brand visibility in AI ecosystems, ensuring attribution and authority signaling across generative engines Build, manage, and mentor an evolving audience team, comprising both full-time staff and project-based freelancers ABOUT YOU You’ll Be Highly Rated If: You have the experience: 10 years in audience strategy and insights, content strategy, growth strategy for a digital publisher, tech nonprofit, or mission-driven brand. You’ve managed teams in highly matrixed environments: 6+ years managing and mentoring teams,  as well as cross-functional initiatives. You have experience in a non-profit environment.  You are proficient with multiple search analytics tools and platforms. You have proven success leading or partnering on newsletter programs and platform packaging strategies. You have excellent communication skills, bridging editorial with digital, marketing and analytical teams around shared audience goals. You've led nascent AI optimization across digital and editorial teams in publishing environments. You have proven change management experience with cross-functional teams around audience development KPIs. You'll Be One of Our Top Picks If: You have experience in a nonprofit environment. You have experience with a commerce or shopping site. FAIR PAY AND A JUST WORKPLACE At Consumer Reports, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation.The target salary range for this position is $160K-$180K. It is anticipated that most qualified candidates will fall near the middle of this range. Compensation for the successful candidate will be informed by the candidate’s particular combination of knowledge, skills, competencies, and experience.  We have three locations: Yonkers, NY, Washington, DC and Colchester, CT. We are registered to do business in and can only hire from the following states and federal district: Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Texas, Vermont, Virginia and Washington, DC.