Manager, Test Technician

WHO WE ARE

Consumer Reports is an independent, nonprofit organization dedicated to a fair and just marketplace for consumers. Our team is made up of truth tellers, change agents, and consumer advocates who investigate and build coalitions to fight for fairness and justice in the marketplace for consumers. We leverage our evidence-based approach to demand safer products, a healthier environment, and equitable services for everyone. 

Our mission starts with you. We offer medical benefits that start on your first day as a CR employee that include behavioral health coverage, family planning and a generous 401K match. Learn more about how CR advocates on behalf of our employees.

OVERVIEW

Consumer Reports tests thousands of products each year.  With over 100 testing and research experts and 63 state of the art labs, our Westchester headquarters is the largest nonprofit educational and consumer product testing center in the world.

As Manager, Test Technicians you will supervise the day to day activities for the technical and operations staff who are conducting simple to complex tests in our labs.  Reporting to the Director, Lab Operations,  the Manager ensures the team maintains a steady workflow, with a focus on productivity and addressing operational decisions and issues that impact product testing.

This position requires you to work onsite at our facility in Yonkers, New York.  This position is not eligible for sponsorship.

How You'll Make An Impact

Our test results and recommendations help consumers make critical and informed buying decisions, sometimes influencing companies to improve their products to meet our high standards. Your expertise will support the development of new testing methodologies and help maintain the quality and efficiency of our testing operations.You will also assist in training colleagues and maintaining lab equipment. On a daily basis, you will:

• Supervise the daily activities of technical or operations support teams.
• Set priorities and schedules for the team to ensure task completion.
• Coordinate work activities with other managers.
• Support, measure and record ongoing operational performance results.
• Ensure that team members contribute to the development and documentation of Protocols, Procedures and Work Instructions.
• Oversee team members, making sure that the Work Instructions and Test Procedures are accurate and updated. 
• Hire, manage, motivate, and develop staff, creating the team’s vision and ambitions.
• Promote the use of data, leverage metrics for identifying improvement opportunities and problem-solving activities.
• Stay current on external trends, testing standards and competitors’ practices.
• Assist with budgets for staffing and equipment.
• Maintain the safety of personnel as they interface with labs and equipment while maintaining laboratory cleanliness, orderliness and professionalism are at the highest caliber.

ABOUT YOU

You’ll Be Highly Rated If:

• You have the education and the experience. You’ve earned a Bachelor’s Degree in a relevant discipline. 
• You’ve led teams.. You have demonstrated experience in a leadership position over technical staff within a relevant industry for at least 5-years. 
• You know best practices for testing. Your knowledge of and experience includes quality assurance and continuous improvement tools, best practices, methods and approaches.
• You can delegate. You have previously and are comfortable with, delegating tasks appropriately to the team to drive work to completion.
• You are a leader. Your leadership skills include  setting and achieving goals, initiating actions to resolve problems and improve processes and the ability to coach and collaborate with individuals in a team.
• Data drives your decision making. You apply a data and metrics driven approach to management.
• You are a critical thinker. You have strong analytical and critical thinking skills that include the ability to run reports, analyze and interpret data.

You'll Be One of Our Top Picks If:

• You have earned an advanced degree in engineering or a relevant scientific discipline.
• You know R&D.  Your prior work experience in research & development, testing or operations area.
• You are process-oriented. You have knowledge of / experience in Lean Six Sigma or similar continuous improvement environments is a plus.

FAIR PAY AND A JUST WORKPLACE

At Consumer Reports, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation informed by location, as well as the candidate’s particular combination of knowledge, skills, competencies, and experience. It is expected that most qualified candidates will fall near the middle of the posted salary range. We have three locations: Yonkers, NY, Washington, DC and Colchester, CT. We are registered to do business in and can only hire from the following states and federal district: Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Texas, Vermont, Virginia and Washington, DC.

At Consumer Reports, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation.The target salary range for this position is $140K-$150K It is anticipated that most qualified candidates will fall near the middle of this range. Compensation for the successful candidate will be informed by the candidate’s particular combination of knowledge, skills, competencies, and experience.  We have three locations: Yonkers, NY, Washington, DC and Colchester, CT. We are registered to do business in and can only hire from the following states and federal district: Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Texas, Vermont, Virginia and Washington, DC.

Consumer Reports is an equal opportunity employer and does not discriminate in employment on the basis of actual or perceived race, color, creed, religion, age, national origin, ancestry, citizenship status, sex or gender (including pregnancy, childbirth, related medical conditions or lactation), gender identity and expression (including transgender status), sexual orientation, marital status, military service or veteran status, protected medical condition as defined by applicable state or local law, disability, genetic information, or any other basis protected by applicable federal, state or local laws.  Consumer Reports will provide you with any reasonable assistance or accommodation for any part of the application and hiring process.