Brand Licensing Product Operations Manager

WHO WE ARE

Consumer Reports is an independent, nonprofit organization dedicated to a fair and just marketplace for all. CR is known for our rigorous testing and trusted ratings on thousands of products and services.  We report extensively on consumer trends and challenges, and survey millions of people in the U.S. each year. We leverage our evidence-based approach to advocate for consumer rights, working with policymakers and companies to find solutions for safer products and fair practices.   

Our mission starts with you. We offer medical benefits that start on your first day as a CR employee that include behavioral health coverage, family planning and a generous 401K match. Learn more about how CR advocates on behalf of our employees.

Overview:

The CR Brand Content Licensing B2B program extends CR’s trusted expertise through the licensing of CR’s content, including product ratings, reviews,recommendations, accolades and tools to third parties — including manufacturers, retailers, and digital platforms. Our program is evolving rapidly to build new growth-oriented products, revenue streams, and audience engagement opportunities that amplify CR’s mission in the marketplace.

As the Brand Licensing Product Operations Manager on this team, you’ll report to the General Manager, Brand Licensing.  In this position, you will lead operations related to product development, pilot testing and commercialization efforts. You will ensure that multiple licensed products are assessed, market-sized and evaluated efficiently. You’ll also be responsible for supporting the processes, tools, and data that enable our team to deliver more innovation, faster — including sales and marketing enablement functions.

You can learn more about our program here.

If you thrive at the intersection of innovation, process and collaboration, we are looking forward to hearing from you. 

This is a hybrid position.  This position is not eligible for sponsorship.

How you'll make an Impact:

You’ll be helping to productize unique product and service information, making it more accessible to consumers across their shopping journey while also guiding manufacturers towards creating and marketing products that are safer, reliable and more equitable. On an ongoing basis you will focus on:

Product & Innovation Enablement

• Execute the product innovation strategy and pipeline: Partner with the Brand Licensing team to help move concepts from idea to pilot to market launch using a stage-gate process -at a greater pace-  in order to achieve longer-range growth goals.
• Streamline experimentation: Implement repeatable product development frameworks that enable CRBL to test more ideas, faster, with less manual overhead
• Coordinate cross-functional teams (Content, testing, research, marketing, YGS) to help bring new concepts and ideas to life efficiently and on schedule.
• Track performance of experiments, pilots and collect insights to inform iteration, go/no go and scaling decisions. Analyze pilot outcomes and post-launch performance to identify patterns, insights, and opportunities for optimization.
• Maintain product roadmaps, development plans, and performance reports to ensure accountability and transparency.

Cross-Functional Coordination & Delivery

• Act as the operational “bridge” between Product, Sales, B2b Marketing (and external partners to ensure product innovation efforts are well coordinated across functions, and move smoothly through the stage gate process. 
• Support GM, Brand Licensing with resource allocation and prioritization to keep innovation efforts are aligned with CRBL’s growth roadmap.
• Continuously evaluate and improve workflows to enhance speed, scalability, and cross-team clarity.
• Support forecasting and pipeline management by preparing actionable reports and data visualizations.

Sales & Marketing Enablement 

• Collaborate with Sales to streamline deal flow, renewals, and creative reviews to help close more deals, faster and meet CR’s licensing guidelines.
• Partner with Sales and Marketing to ensure licensed products are launch-ready, with clear value propositions, positioning, and enablement materials.
• Help align product delivery schedules with marketing campaigns, events, and trade shows to maximize impact.

About You

You’ll Be Highly Rated If:

• You have the experience.  We’re looking for 5-7 years in product development/operations, innovation management, or business operations, 
• You’ve built scalable systems for new product development or innovation programs. 
• You have strong process design and operations management skills and are an expert In documentation.
• You understand how to build and optimize cross-functional processes.
• You are an analytical thinker with experience in dashboarding, KPI tracking, and data-driven decision-making.
• You know your tools.  You are proficient with collaboration and project tools (e.g., Asana, Smartsheet, Salesforce, Monday.com).
• You are analytical and data-savvy, able to translate numbers into actionable insights. 

You’ll Be One of Our Top Picks If:

• You know the landscape. You have had experience working within licensing, media, or digital product environments.
• You are an excellent communicator.
• You are highly organized.You thrive in a highly collaborative innovation environment.

FAIR PAY AND A JUST WORKPLACE

At Consumer Reports, we are committed to fair, transparent pay and we strive to provide competitive, market-informed compensation informed by location, as well as the candidate’s particular combination of knowledge, skills, competencies, and experience. It is expected that most qualified candidates will fall near the middle of the posted salary range. We have three locations: Yonkers, NY, Washington, DC and Colchester, CT. We are registered to do business in and can only hire from the following states and federal district: Arizona, California, Connecticut, Illinois, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, New York, Texas, Vermont, Virginia and Washington, DC.

Salary ranges

• NY/California: $125K-$135K annually
• DMW/Massachusetts: $120K-$128K  annually
• Colchester, CT and additional approved CR locations:  $104K-$112K annually

Consumer Reports is an equal opportunity employer and does not discriminate in employment on the basis of actual or perceived race, color, creed, religion, age, national origin, ancestry, citizenship status, sex or gender (including pregnancy, childbirth, related medical conditions or lactation), gender identity and expression (including transgender status), sexual orientation, marital status, military service or veteran status, protected medical condition as defined by applicable state or local law, disability, genetic information, or any other basis protected by applicable federal, state or local laws.  Consumer Reports will provide you with any reasonable assistance or accommodation for any part of the application and hiring process.