Senior Product Manager

Senior Product Manager 

Hey there! We’re ContactMonkey 👋

Our mission? To power measurable employee engagement worldwide. And we’d love for you to join us!

Imagine being part of a team of brilliant minds, all shaping the future of workplace communication. Here at ContactMonkey, we’re not just sending out traditional emails with our internal comms software; we’re changing the way companies connect and communicate with their people. Brands like IKEA, Roku, KMPG, and countless others are using our solution to transform employee engagement.

Our all-in-one platform—featuring a drag-and-drop email builder, engagement tools, and analytics—makes it easy for businesses to create, send, and measure their internal email campaigns directly within Outlook or Gmail. This way, internal communications go from being ignored to binge-worthy, sparking more opens, clicks, and conversations.

About the job - Senior Product Manager 

Join the Product team, where you will play a critical role in shaping and delivering ContactMonkey’s product strategy as we move up market into the Enterprise space. 

In this role you will report to our Chief Product Officer and work closely with cross-functional teams, including engineering, design, marketing, and sales, to build innovative solutions that address customer pain points and drive business impact. This role requires a balance of strategic thinking, customer empathy, and execution excellence to ensure we deliver high-value features that improve internal communications and employee engagement.

Your impact

• Define and execute the product roadmap, balancing customer needs, business goals, and technical feasibility.
• Own the end-to-end product development lifecycle, from discovery to launch and post-release optimization.
• Conduct market research, user interviews, and competitive analysis to inform product decisions.
• Work closely with engineering, design, marketing, and sales teams to ensure successful product development and adoption.
• Serve as a thought leader and mentor, coaching peers on product management best practices, methodologies, and processes.
• Establish and refine data-driven decision-making frameworks to measure feature adoption, usage, and success metrics.
• Lead customer discovery efforts, ensuring that internal communications and employee engagement challenges are well understood and addressed.
• Collaborate with enterprise customers to gather insights, iterate on product offerings, and support sales efforts.
• Ensure product decisions align with the realities of how businesses use Microsoft 365 and Google Workspace, optimizing integration and user experience.

About you

• Experienced in B2B SaaS Product Management: You have 5+ years of experience in B2B productivity SaaS platforms, preferably in internal communications, email marketing, or employee engagement software.
• Microsoft Ecosystem Awareness: You understand how businesses utilize Microsoft Office 365, SharePoint, and Teams and can leverage this knowledge to inform product decisions.
• Customer-Focused: You thrive on deeply understanding user needs and solving real-world problems for internal communicators and HR teams.
• Methodology-Driven: You have experience in data-driven product management practices and enjoy refining processes to optimize execution.
• Strong Collaborator: You work effectively with engineering, design, and go-to-market teams, aligning efforts to maximize impact.
• Metrics-Oriented: You leverage data to guide decisions, assess feature performance, and drive improvements.
• Craft-Oriented Product Leader: You enjoy leading by influence, developing best practices, and fostering excellence within the team.
• Communication & Influence: You can clearly articulate product vision, strategy, and priorities to both internal stakeholders and external customers.

How you can stand out

• Experience working in an internal communications or employee engagement SaaS company.
• Familiarity with email campaign tools, intranet platforms, or workforce analytics.
• Exposure to AI-driven personalization or automation for employee communications.
• You are someone who is passionate about perfecting their craft, mentoring peers, and establishing best practices and methodologies.
• You enjoy deep focus on product execution and continuous improvement rather than pursuit of a management track.

What we bring to the table

🏥 100% employer-paid benefits and a health spending account from day one

🌎 Work from anywhere in the world for up to 6 weeks

💰 Stock option plan for a stake in our success

🏝 Generous vacation package to take well-deserved breaks

📚 Personal development budget to fuel your growth

☀️ Summer Fridays in July and August (enjoy that extra long weekend)

🧖 One personal day and one volunteer day to give back to the community

🍎 Five health days per year

💼 Beautiful downtown Toronto office for hybrid work—stocked with all the best snacks

Who We Are

We’ve been on an explosive growth streak over the past few years, and we’re not slowing down anytime soon. Here’s a bit of what we’re proud of:

• Ranked by the Globe & Mail as one of Canada’s fastest-growing companies
• Recognized in 2023 Deloitte Technology Fast 50™ awards for the highest revenue growth over the past four years
• Recognized in 2023 Deloitte Technology Fast 500™ as one of the fastest-growing companies in North America
• Raised a record $55 million Series A financing for a Canadian tech company in 2023

Our values

As we pursue our mission, our core values shape who we are and guide everything we do. Here’s our manifesto:

1. Driven by curiosity: We solve challenges through continuous learning.
2. The best ideas win: We thrive on collaboration—there’s no room for ego.
3. Bias for action: We act like owners, decisively making things happen.
4. Performance matters: We hold ourselves accountable to our ambitious goals.
5. Customer success is our success: We're dedicated to helping our community thrive.
6. Stay playful: We don’t take ourselves too seriously and believe in enjoying the journey.

Diversity is our strength

At ContactMonkey, we are building diverse products and we need a diverse team to do that. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

We are committed to creating an accessible experience for all candidates. If you require any accommodations or adjustments during the interview process or beyond, please inform us, and we will work with you to ensure the necessary support is in place. We are continually striving to enhance our accessibility practices and welcome any feedback or suggestions on how we can better serve candidates with accessibility.