Senior Applied AI Engineer (f/m/d)

About the Opportunity

Contentful is looking for a Senior Applied AI Engineer to deliver high-impact, AI-powered solutions that improve efficiency, reduce manual work, and unlock new capabilities across the business. This is a hands-on role for someone who thrives on solving operational challenges using modern AI technologies.

You will work closely with internal stakeholders to identify opportunities where AI can streamline workflows, enable automation, or enhance decision-making. Whether it's building custom tools, integrating AI into existing systems, or prototyping new applications, your work will help teams across the company operate more effectively and innovate faster.

This is a builder role for someone who combines engineering skills, curiosity, and a passion for applied AI. You'll be part of the team responsible for turning ideas

What to expect? 

• Design and implement AI-powered tools and workflows that automate repetitive tasks, improve accuracy, and expand team capacity.
• Write code and build internal solutions that leverage LLMs and agentic frameworks to address specific business challenges.
• Collaborate with teams across the business to understand needs, define requirements, and co-develop scalable solutions.
• Research and assess AI tools and platforms (e.g., OpenAI, Claude, Google Vertex AI), ensuring alignment with company standards around privacy, security, and usability.
• Rapidly prototype and test new AI-powered use cases with internal stakeholders, iterating based on feedback.
• Act as a subject matter expert on applied AI, educating teams on capabilities, tools, and responsible use.
• Monitor the performance and adoption of AI-powered tools, and continuously improve them based on data and user feedback.

What you need to be successful

Critical:

• Professional Background: 7+ years of experience in software engineering, with a focus on building and maintaining internal-facing software.
• Software Engineering Skills: Proven track record of developing in Python or JavaScript/Typescript, with working knowledge of the other.
• Automation Experience: Hands-on experience creating automation workflows, scripting, lightweight data pipelines, or using low-code platforms.
• Collaboration: Evidence of partnering with cross-functional stakeholders, with the ability to translate technical solutions into business impact (e.g., presenting to non-technical teams).
• High-Impact Engineering: Demonstrated ability to design and launch software that integrates multiple tools, improves workflows, automates processes, and delivers measurable outcomes (e.g., productivity gains, time savings, or adoption metrics).

Desirable:

• Applied AI Skills: Practical experience with integrating OpenAI, Claude, or Google Vertex AI into workflows and automation, either through prompt engineering, fine-tuning, or implementing Retrieval-Augmented Generation.
• Data Processing: Experience working with text processing, NLP frameworks, or unstructured data pipelines (e.g., NLTK, spaCy, Hugging Face).
• Policy & Standards Implementation: Demonstrated involvement in aligning technical solutions with AI policy or internal governance standards (e.g., drafting model usage guidelines, running risk assessments, or contributing to responsible AI initiatives).
• Security & Compliance: Experience working with security teams to ensure AI-powered tools meet organizational security, privacy, and compliance requirements (e.g., access controls, secure deployment reviews, or data handling policies).
• Domain Experience: Background in building tools or systems for B2B SaaS or enterprise environments.
• Experimentation & Prototyping: Evidence of rapidly prototyping and iterating on tools or workflows, with examples of evolving prototypes into production-ready solutions.

What’s in it for you?

• Join an ambitious tech company reshaping the way people build digital experiences
• Full-time employees receive Stock Options for the opportunity to share in the success of our company
• Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family.
• We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days,  education days, compassion days for loss, and volunteer days
• Time off to care for and focus on your growing family 
• Use your personal annual education budget to improve your skills and grow in your career
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties 
• An annual wellbeing stipend to care for your physical, financial, or emotional health
• A monthly communication phone/internet stipend and phone hardware upgrade reimbursement.
• New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best.

#LI-hybrid

Who are we?

Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide.

Everyone is welcome here!

“Everyone is welcome here” is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We invite you to apply and join us!

If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know.

Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at security-esk@contentful.com with any information you may have.

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