General Manager

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

The Mallory, NYC

The Mallory is Convene Hospitality Group’s premier event destination housed within the historic Terminal Warehouse in the heart of West Chelsea, New York. Once a bustling 19th-century integrated freight hub, this New York icon has been meticulously reimagined as a dynamic, 50,000-square-foot venue across three floors for bespoke events and celebrations. The Mallory blends its industrial legacy featuring exposed brick, arched windows, timber beams, and soaring ceilings with state-of-the-art technology and flexible design. As an independently branded venue by Convene Hospitality Group, The Mallory serves as West Chelsea's newest stage for hosting everything from large-scale galas, fashion shows, and product launches to intimate social affairs and weddings welcoming up to 550 guests. We are building a team to deliver a personalized, high-touch hospitality experience for every client. Discover more at https://www.themallorynyc.com. 

Convene Hospitality Group is seeking an experienced and dynamic General Manager to spearhead the opening and ongoing operation of The Mallory. The General Manager is the strategic and operational leader of the venue, responsible for its overall success, financial performance, and guest experience. This role oversees all departments. This includes Event Operations, Beverage Program, Event Producers, AV Production, Set Up Team, and Porters to ensure seamless execution of events from planning through completion. The General Manager drives revenue, manages expenses, and leads a high-performing team to deliver exceptional client satisfaction and achieve financial goals. You’ll play a key role in the success of this property through clear leadership and successful management of the venue, ensuring that annual business targets are met and the venue achieves consistently high levels of service standards and delivery. The General Manager will report directly to the Area Director of Operations. 

What You’ll Do:

Leadership & Team Management

• Provide vision, direction, and day-to-day leadership for all venue departments.
• Oversee and support department heads, including Operations Manager, Beverage Manager, Event Producers, and AV Production Team.
• Foster a culture of excellence, collaboration, and accountability.
• Recruit, train, mentor, and develop team members to achieve operational and financial goals.

Operational Excellence

• Ensure the venue is guest-ready and delivers a world-class experience for every event.
• Oversee event logistics, setups, beverage program execution, AV production, and vendor coordination.
  Monitor and continuously improve operational workflows for efficiency and quality.
• Implement and enforce venue policies, safety protocols, and compliance with local regulations.

Financial Management

• Develop, manage, and achieve the venue’s annual budget, including revenue, expenses, and profitability targets.
• Analyze financial reports, track KPIs, and adjust operations to meet or exceed goals.
• Negotiate vendor contracts and optimize cost controls without compromising quality.
• Drive strategies to increase revenue opportunities and maximize event profitability.

Client & Stakeholder Relations

• Serve as the senior point of contact for clients, vendors, and key partners when needed.
• Support the sales and production teams to ensure events are executed according to client expectations.
• Address escalated issues with professionalism, ensuring client satisfaction and repeat business.

Strategic Planning & Growth

• Identify opportunities for new services, process improvements, and venue upgrades.
• Partner with ownership to develop long-term growth strategies and implement best practices.
• Monitor industry trends to keep the venue competitive and innovative.

This is a highly visible, hands-on leadership role requiring both strategic oversight and presence during major events. The General Manager should thrive in a dynamic environment, balancing client-facing responsibilities with operational and financial performance management.

What We Look For: 

• 5+ years of senior leadership experience in event venue management, hospitality, or a related field.
• Proven track record of achieving financial targets and driving revenue growth.
• Strong operational expertise in event logistics, beverage programs, and technical production.
• Exceptional leadership, communication, and team-building skills.
• Ability to manage multiple priorities in a fast-paced, event-driven environment.
• Proficiency with budgeting, financial reporting, and KPI analysis.
• Flexibility to work evenings, weekends, and holidays to support event operations.

Compensation:

Base Salary - Salary Min: $130,000  Salary Max: $140,000

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), and paid parental leave.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

 

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