Hospitality Coordinator

Hospitality Coordinator, London

Ready to step into the world of high-end meeting and event planning? At Convene we are looking for  a Hospitality Coordinator who thrives on making things happen. As the connector of the dots, you’ll partner with our Event Managers to see every event through from concept to 'wow.' You are hospitality through and through—meaning you care just as much about the behind-the-scenes execution as you do about the first hello.

Please note: candidates must currently reside in the UK and be able to work in the UK without sponsorship.

What you will do: 

Effectively communicate via verbal and written correspondence with all levels of employees and clients; exhibiting GRIT in all interactions 
Work dynamically and prioritise departmental functions to meet deadlines
Welcome and greet clients and their guests
Problem-solving/requests at the desk
Liaison with the Operations Team along with WP-Members; assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sorting/delivering mail & packages
Lead show rounds when required 
Assist with service execution; set-up and breakdown, and support during peak periods
Assist with coordination for setup and execution of all functions with the Service, Production, Technology, Customer Success, and Culinary departments
Manage Welcome Desk ensuring clean and organised; responsible for badge printing and stocking of materials
Maintaining cloak room 
Orchestrate and set up Surprise & Delights for clients 
Check-in guests with proxy click and show reception/nourish area
Support meetings and guests when needed
Assist the Conference & Events Manager and Chefs with scheduling and administrative responsibilities
Create and maintain positive relationships with building management and landlord partners 
Ensure Standard Operating Procedures and Brand Standards are being adhered to and support any updates accordingly when applicable
Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*word, PowerPoint, excel), and Outlook

What We Look For: 

Ability to work effectively with clients
Flexible and long hours sometimes required
Ability to move, lift, carry, push, pull and place objects up to 25 Kg without assistance
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
Ability to stand, sit, or walk for an extended period of time
Basic knowledge of Audio/Visual equipment set up and usage

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionizing the way people meet, work, and gather.  It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers.  With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/

We’re Here For You: 

Health and Wellness

• Private medical insurance
• Subsidised eye care and fitness membership
• Employee Assistance Program: well-being support and personal advice programme

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme
• Professional Development and Recognition
• Employee recognition and reward programs to mark achievements and milestones
• Opportunities to volunteer, donate, and participate in community give-back initiatives

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives. 

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