Wellness Service Technician

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

WELLNESS SERVICE TECHNICIAN

We’re seeking a Wellness Service Technician to join our Operations team. The Wellness Service Technician will report directly to the Service Manager.

What You’ll Do:

The Wellness Service Technician delivers genuine, anticipatory service to clients and participants in Convene’s wellness studio. This role partners closely with the Service team to create seamless, elevated experiences that exceed client expectations. With a consistent focus on care and attentiveness, the Wellness Service Technician ensures every guest feels welcomed, valued, and at ease.

• Deliver a warm, welcoming, and professional experience to all clients, guests, and team members
• Provide world-class hospitality in alignment with Convene Brand Standards and SOPs
• Maintain a clean, organized, and well-presented environment across all guest-facing and wellness spaces
• Support daily operations including room set-ups/breakdowns, supply refreshes, and peak-period service execution
• Complete administrative and operational tasks using a laptop
• Ensure safe, sanitary, and compliant operations, including proper food handling and adherence to all health and safety regulations
• Anticipate and accommodate special client needs, last-minute requests, and Surprise & Delight moments
• Perform opening, mid-shift, and closing duties while maintaining a polished, professional appearance
• Support facility needs including light maintenance, cleaning requests, and lost & found
• Manage wellness operations including supply ordering, laundry coordination, scheduling technicians/instructors, and invoice processing
• Collaborate with and support the broader team to ensure seamless, elevated guest experiences

What We Look For:

• Minimum 3 years’ experience in hospitality 
• Proven excellent communication, interpersonal skills and good organizational skills
• Basic knowledge of food and beverage
• Flexible and long hours sometimes required
• Ability to move, carry, push, pull and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees
• Ability to stand, sit, and walk for an extended period of time
• Ability to work effectively with clients

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Hourly Rate: $21.00

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

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