Hospitality Coordinator

Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.

We're seeking a full-time Hospitality Coordinator to join our Operations team at our San Francisco property. The Hospitality Coordinator will report directly to the General Manager. 

What You’ll Do:

The Hospitality Coordinator supports many aspects of the meeting and event offerings at this dedicated location in accordance with Convene’s vision, mission, and values, including our core principles.

• Lead the coordination of program setup and execution with cross-functional teams, including Service, Production, Technology, and Culinary departments
• Liaise with the Culinary and Service teams to assist with the setup and execution of Food & Beverage, ensuring that it follows the client's Program Execution Order
• Assist in supervising the front-of-house service team and act as support for the staff with tasks including but not limited to setup, event execution, breakdown, utilities, maintenance, and security
• Greet and welcome all guests upon entry into a Convene property; approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner 
• Check-in guests with Proxyclick and show reception/nourish area
• Problem-solve requests at the welcome desk and escalate inquiries as needed 
• Liaison with Operations Team, assist with Robin (Room Booking) reservations, catering orders, building requests (badges, tickets, work orders), sort/deliver mail & packages
• Effectively communicate via verbal and written correspondence with all levels of employees and clients; exhibiting GRIT in all interactions 
• Keep the Welcome Desk and coat room clean/organized; responsible for badge printing and stocking of materials
• Escort meetings guests when needed
• Orchestrate and set up Surprise & Delights for WP Members and/or Site Tours
• Create and maintain positive relationships with building management, landlord partners, and clients 
• Assist the Service Manager and Chef with scheduling and administrative responsibilities
• Order office supplies and manage lost and found
• Assist with service execution; set-up and breakdown, support during peak periods
• Assist with coordination for the setup and execution of all functions with the Service, Production, Technology, Customer Success, and Culinary departments
• Work dynamically and prioritize departmental functions to meet deadlines
• Comply with Convene standards and regulations to encourage healthy, safe, and efficient operations in adherence to best practices and requirements from DOH, FDNY, OSHA, CDC and local guidelines, etc.
• Ensure Standard Operating Procedures and Brand Standards are being adhered to and support any updates accordingly when applicable
• Basic knowledge of Audio/Visual equipment setup and usage
• Platform use in: Salesforce WXM Portal, ProxyClick, Envoy, GoParrot, Square, Robin, ZenDesk, Microsoft (*Word, Powerpoint, Excel) 

What We Look For: 

• Minimum 2 years’ experience in hospitality 
• Ability to work effectively with clients
• Flexible and long hours sometimes required
• Ability to move, lift, carry, push, pull and place objects up to 25 pounds without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time

Compensation:

The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.

Hourly Rate: $35.00/hour

This role is also eligible for Convene's annual incentive performance bonus plan.

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. 

We’re Here For You:

At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:

• Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
• Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
• Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
• Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
• Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.

At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.

Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.

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