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Business Intelligence Analyst, Urgent Care | Onsite, In-Person Role | Portsmouth, NH

Portsmouth, New Hampshire, United States

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another. 

The Opportunity 

The Business Intelligence Analyst will be responsible for developing and maintaining reports, dashboards, and data visualizations that support operational, financial, and clinical decision-making. This role requires advanced skills in transforming complex datasets into meaningful, actionable insights. The position will provide ongoing analytic support to the Urgent Care and Advanced Primary Care business functions, while maintaining a dotted-line relationship with Finance and IT for technical and analytic collaboration. The Business Intelligence Analyst reports directly to the Vice President of Urgent Care.

Please note, this role requires you be onsite in our Portsmouth, New Hampshire office Monday through Friday.  

Your Impact 

  • Data Analysis & Insights
    • Analyze EMR, medical claims, and operational data to identify business challenges, evaluate opportunities, and recommend data-driven improvements.
    • Support Urgent Care and Advanced Primary Care analytics by delivering insights into performance, workflows, and patient outcomes.
    • Leverage data analytics and modeling to test, validate, and measure the impact and ROI of operational and strategic initiatives.
  • Reporting & Visualization
    • Partner with business stakeholders to gather requirements and develop dashboards, visualizations, and solutions tailored to operational needs.
    • Develop and maintain reports, dashboards, and tools using SQL, Power BI, and Excel.
    • Create and replicate enterprise-wide metrics from raw source data to ensure consistency and transparency across the organization.
  • Data Quality & Governance
    • Manage and monitor data integrity, proactively identifying and resolving issues to ensure accuracy, reliability, and timeliness of reporting.
    • Maintain and optimize the Power BI environment and related data tools and infrastructure.
    • Collaborate closely with Finance and IT teams to uphold data governance, reporting infrastructure, and analytic standards.
  • Process Improvement & Collaboration
    • Document existing processes, data flows, and technical solutions to promote knowledge sharing and repeatability.
    • Lead or support cross-functional projects, ensuring timely delivery and alignment with business needs.
    • Perform other duties as assigned.

Who You Are 

  • Education & Experience: Bachelor’s degree in Business, Computer Science, MIS, Data Science, or a related field; or a minimum of 5 years of professional experience in data analytics, dashboarding, and visualization.
  • Technical Expertise: Proficiency with relational databases (MySQL, SQL Server, PostgreSQL, or similar) and strong command of SQL. Skilled in at least one high-level programming or scripting language (e.g., Python, R, C#, Perl).
  • Data Visualization & Reporting: Demonstrated experience with data visualization and reporting tools (Power BI strongly preferred); proven ability to design and deliver tailored reporting solutions that meet stakeholder needs.
  • Healthcare & Industry Knowledge: Experience working with healthcare data, healthcare analytics, or within a regulated industry. Understanding of Electronic Medical Record (EMR) systems and data governance best practices, including data warehousing and ETL processes.
  • Analytical Skills: Strong analytical, problem-solving, and critical-thinking abilities, with a track record of managing multiple priorities in a fast-paced environment.
  • Strong Communication: Excellent communication skills, including the ability to translate complex data into actionable insights and present findings to executive leadership.
  • Collaboration: Proven success leading cross-functional projects and collaborating effectively with business and technical teams.
  • Advanced Analytics: Familiarity with advanced analytics, predictive modeling, or statistical analysis to inform strategic and operational decision-making.

Why ConvenientMD? 

  • Collaborative team environment that encourages professional growth
  • Urgent care services at no cost to our team members and their families
  • Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
  • 401k match after one year of service 
  • Access to our primary care (depending on location)
  • Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families 
  • Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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