Medical Record Specialist

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another. 

The Opportunity 

The Medical Records Specialist plays a vital role in ensuring the accuracy, accessibility, and confidentiality of patient information. This position is responsible for verifying and processing requests for medical charts to support patient care, quality reviews, and audits in a timely and organized manner. This team member is responsible for accurately scanning, indexing, and maintaining medical records within the electronic health record system, as well as coordinating the secure release of information to patients, healthcare facilities, and other authorized entities in compliance with HIPAA and all applicable regulations. 
 
This is an in-office position based out of ConvenientMD’s Headquarters in Portsmouth, NH.

Your Impact 

• Patient Record Management 
  • Ensure all patients have complete medical records within their charts by obtaining records from previous provider groups. 
  • Electronically record, track, and file incoming medical records. 
  • Update patient information in the electronic health record (EHR) system to maintain accuracy and completeness. 
  • Properly file all records in accordance with ConvenientMD standards and organizational workflows. 
• Information Requests and Release Coordination 
  • Coordinate the release of medical information to insurance companies, attorneys, hospitals, provider groups, state and federal agencies, and other authorized parties. 
  • Verify authorizations in compliance with ConvenientMD policies and applicable state and federal laws. 
  • Stamp and log all requests upon receipt in the correspondence tracker, ensuring accurate tracking and timely processing. 
  • Notify requesters promptly when records are available. 
• Confidentiality and Compliance 
  • Observe strict confidentiality and safeguard all patient-related information. 
  • Follow all HIPAA regulations and ConvenientMD privacy and security policies. 
  • Adhere to company requirements, policies, and standards to ensure full regulatory compliance. 
• Team and Customer Support 
  • Support the Clinic and Population Health teams in obtaining medical records as needed. 
  • Provide excellent customer service to internal and external partners. 
  • Respond to inbound calls and inquiries directed to the Medical Records department. 

Who You Are 

• Education: High school diploma or equivalent required; additional education or certifications in health information management are a plus. 
• Experience: 3–5 years of experience in medical records management, with prior experience in a hospital, provider office, or medical records management company. 
• Knowledge of healthcare industry: Understanding of medical terminology and familiarity with healthcare documentation standards. 
• Trustworthy: Ability to maintain confidentiality and handle all patient information in accordance with HIPAA regulations. 
• Technically savvy: Skilled in Microsoft Office Suite and comfortable learning and navigating new technologies and electronic health record systems. 
• Detail-oriented with excellent organizational skills: Ability to juggle and prioritize multiple high-priority tasks and handle a fast-paced work environment.  
• Excellent team player: You enjoy collaborating with others and being a part of a strong team dynamic.  
• Thrives in a fast-paced environment: Demonstrates strong attention to detail and embraces continuous learning. 

Why ConvenientMD? 

• Collaborative team environment that encourages professional growth
• Urgent care services at no cost to our team members and their families
• Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
• 401k match after one year of service 
• Access to our primary care (depending on location)
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families 
• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. 

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