Human Resources Specialist

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another. 

The Opportunity

Reporting to the Human Resources Manager, Payroll & Benefits, the Human Resources Specialist is responsible for administering employee benefits and the 401(k) plan, supporting payroll and HRIS operations, and assisting with HR initiatives and special projects. This role requires a high level of confidentiality, attention to detail, and discretion. The Human Resources Specialist partners closely with external vendors, brokers, payroll, finance, and internal stakeholders to ensure compliance, accuracy, and an exceptional employee experience across all benefits and HR programs.

Your Impact

• Administer and continuously improve employee benefits programs and processes.
• Maintain current knowledge of applicable federal and state employment, benefits, and leave laws to support compliance efforts.
• Communicate benefit offerings effectively and provide employee education and training across clinical and corporate locations.
• Manage new hire enrollments, qualifying life events, status changes, and benefit terminations.
• Assist with the planning, coordination, and execution of annual open enrollment activities.
• Audit benefit enrollment reports and vendor invoices to ensure accuracy and timely resolution of discrepancies.
• Serve as the primary contact for benefit-related claim issues and insurance dispute resolution.
• Coordinate and process benefit invoice payments.
• Work closely with HR team members to manage benefit repayments and reconciliations related to leaves of absence.
• Generate and maintain standard and ad hoc reports as needed.
• Ensure accuracy of employee data through ongoing review, validation, and maintenance of HRIS, payroll, and benefits records.
• Support the development, implementation, and enhancement of processes, workflows, and organizational structures within the ADP HRIS platform.
• Serve as backup support for payroll processing
• Assist with the testing, review, and implementation of HR technology upgrades and system enhancements.
• Respond to employee inquiries promptly and professionally, delivering exceptional service consistent with ConvenientMD's core values.
• Support HR programs and special projects, including compensation, performance management, employee engagement, diversity and inclusion initiatives, and other strategic people initiatives.
• Collaborate across departments to improve HR processes, employee communications, and operational efficiency.

Who You Are

• Experience supporting a multi-state, high-volume payroll, non-exempt payroll; prior payroll processing experience in ADP strongly preferred.
• Two (2) or more years of proven experience using ADP Workforce Now; experience in ADP WFM or UKG timecards strongly preferred.
• Experience supporting a large hourly population related to timecard accuracy.
• Five (5) or more years of experience overseeing benefits and 401k administration.
• Bachelor’s Degree in Human Resources, Finance, Accounting, Business Administration or similar field and/or equivalent experience.
• Excellent organization skills and high attention to detail.
• Able to work independently to prioritize work and meet tight deadlines.
• Strong computer skills including the MS Office suite, with Smartsheet experience strongly preferred.
• Positive, solution-focused attitude, excellent teamwork capabilities, and strong communication skills.
• Prior experience managing a team of 1 or more employees, including directing and reviewing daily work.
• High level of discretion managing and maintaining sensitive and/or confidential information.
• Critical thinking skills that provide an ability to seek out new methods and principles; capable of implementing new practices.
• Able successfully complete all pre-employment screenings/activities in a timely manner.

Why You'll Love Working With Us

• Collaborative team environment that encourages professional growth
• Urgent care services at no cost to our team members and their families
• Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
• 401k match after one year of service 
• Access to our primary care (depending on location)
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families 
• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.