IT Service Device Analyst- End Point User

Launch Your Career with Cook Systems

Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.

At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!

Summary:

The End User IT Services Specialist will focus on delivering IT services for end users in collaboration with the Digital Technologies Department. The candidate must have "Endpoint" experience. This role will involve working with Windows workstations and Microsoft Intune to support and enhance the end-user experience. The specialist will contribute to the management and optimization of end-user devices, ensuring reliable, secure, and efficient operations that have a direct positive impact on employees’ daily work.

Responsibilities:

• Lead the design, deployment, and administration of Microsoft Intune for device and application management.
• Develop, implement, and maintain Intune policies, compliance baselines, and security configurations.
• Manage Autopilot provisioning, configuration profiles, and conditional access policies.
• Drive migration initiatives from legacy endpoint management platforms (e.g., SCCM, GPO) to Intune.
• Collaborate with security teams to enforce device compliance and remediate vulnerabilities.
• Provide 3rd-level support for endpoint management issues and act as subject matter expert (SME).
• Automate processes using PowerShell and Graph API.
• Document processes and conduct knowledge transfer and training of team members as required.

Required Skills:

• 5+ years of experience in endpoint management, with at least 3 years focused on Microsoft Intune.
• Experience with Intune configuration policies, compliance policies, and app protection policies.
• Proficiency in Windows Autopilot provisioning and lifecycle management.
• Experience in hybrid environments (Intune + SCCM/Co-Management).
• Proficient in PowerShell scripting for automation and remediation.
• Knowledge of Entra ID (Azure AD) and Conditional Access.
• Strong understanding of Windows security baselines, Defender for Endpoint, and vulnerability management.
• Excellent troubleshooting skills and ability to resolve complex issues

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Why Work with Us

At Cook Systems, we don’t just offer jobs—we build futures. Our people are at the heart of everything we do, and we’re committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.

• Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation’s largest provider networks, you’ll have quality care wherever life takes you.
• Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
• Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
• Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
• Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.

At Cook Systems, you’re not just an employee—you’re part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let’s build the future together at Cook Systems.

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