Service Desk Personnel w/ Call Ctr Experience

Launch Your Career with Cook Systems

Since 1990, Cook Systems—a certified veteran-owned IT consulting firm—has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent.

At Cook, you’ll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust—and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off!

Summary: We are seeking a skilled IT Support Specialist to join our team. This role is essential in providing high-quality technical support and customer service for our clients, focusing on efficient problem resolution and handling a high volume of inquiries across various IT platforms.

Responsibilities:

• Handle up to 30 calls per day, providing excellent customer service and technical support.
• Manage printer administration and troubleshooting, including server print queues and local queues.
• Navigate Active Directory to manage organizational units, look up attributes, reset passwords, and unlock accounts.
• Support and deploy iOS devices, including setting up new phones/iPads, resetting iTunes accounts, network settings, and managing device backup/restoration.
• Facilitate video conferencing solutions with Cisco WebEx, MS Teams, and Cisco Presence.
• Troubleshoot network issues, including internal vs. external connections, VPN, LTE, and Wi-Fi.
• Resolve application issues related to account permissions and compatibility settings.
• Provide remote support through MSRA, RDP, TEAMs, and WebEx.
• Deploy and manage hardware effectively.
• Handle ticket management and assignment in ServiceNow.

Required Skills:

• Strong IT call center or help desk experience.
• Proficient in customer service and people skills.
• Experience with printer and network troubleshooting.
• Knowledge of Active Directory and iOS management.
• Familiarity with video conferencing tools and network technologies.
• Skilled in application and remote support.
• Experience with ServiceNow or similar ticketing systems.

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Why Work with Us

At Cook Systems, we don’t just offer jobs—we build futures. Our people are at the heart of everything we do, and we’re committed to supporting you with benefits that deliver real security, flexibility, and growth from day one.

• Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation’s largest provider networks, you’ll have quality care wherever life takes you.
• Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum—because your family’s security matters.
• Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way.
• Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you’re never caught off guard.
• Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You’re eligible after just six months—because long-term success deserves a strong foundation.

At Cook Systems, you’re not just an employee—you’re part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let’s build the future together at Cook Systems.

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